Field Service Engineer, North America
Found in: Talent US C2 - 2 weeks ago
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses () around the globe, chances are, we have something special for you.
Field Service Engineer, North America
Microfluidics International Corporation , Westwood, MA
Microfluidics International Corporation designs, manufactures and distributes patented and proprietary high performance Microfluidizer ® materials processing and formulation equipment to the biotechnology, pharmaceutical, chemical, cosmetics/personal care, and food industries. Microfluidics applies its 28 years of high pressure processing experience to produce the most uniform and smallest liquid and suspended solid particles available, and has provided manufacturing systems for nanoparticle products for more than 15 years.
Job Description:
Microfluidics is looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability for the company.
Responsibilities:
Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repairs, and maintenance tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Follow all company’s policies and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations
Build positive relationships with customers
Will require FSE to travel 75% nationwide
Requirements and skills:
3+ years of proven Field Service experience
Ability to troubleshoot, test, repair, and service technical equipment
Ability to read technical drawings
Ability to work flexible days and to adapt to changing work schedules
Familiarity with mobile/computer tools and applications
Technical degree or certification
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
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