Front Desk Assistant at Washington Regional Urgent Care

2 weeks ago

Bentonville, United States Urgent Team Full time

Washington Regional Urgent Care is looking for Front Desk Assistants to join our team in Bentonville, AR. The ideal candidate will have a minimum of one year of experience performing Front Desk tasks (patient check-in, insurance verification, etc.) in a healthcare setting. Flexible availability is desired.

ABOUT WASHINGTON REGIONAL URGENT CARE:
Washington Regional Urgent Care, with 4 locations in Northwest Arkansas, is an affiliate of Urgent Team, one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team Family of Centers provides quality and affordable family healthcare at more than 83 locations under seven brands.

Washington Regional Urgent Care’s convenient, walk-in centers provide a range of healthcare services including treatments for injuries and illnesses, occupational health and wellness care. The centers are open seven days a week: Monday through Friday, 8 a.m. to 8 p.m., Saturday, 8 a.m. to 4 p.m., and Sunday, 1 p.m. to 6 p.m. Additionally, all Washington Regional Urgent Care centers are Accredited Care Centers – a designation from the Urgent Care Association which recognizes the company’s commitment to safety, quality, and scope of services.

JOB SUMMARY:
The Front Desk Assistant will be responsible for greeting patients, activating patient files and providing support to patients and medical staff. Our PRN (per diem) team members are scheduled on an as-needed basis.

KEY RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
• Welcome all patients and visitors by greeting them in person, answer inquires and direct them through the registration process.
• Answer multi-line phones, filing, faxing, scanning documentation and completing daily patient callbacks.
• Check in and discharge patients, assist clinical staff and close the office at the end of each shift.
• Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets.
• Maintain a neat and clean work environment and professional appearance.
• Adhere to all relevant health and safety procedures.

WHAT'S REQUIRED?
• High school diploma or equivalent required
• Knowledge of basic computer software and the ability to learn electronic medical records
• Prior experience in a medical office setting

PRN BENEFITS INCLUDE:
• Competitive Salary
• 401K plan with company contribution
• No-Cost Office Visits and generous discounts on some billable services

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