Retention Specialist

Found in: Talent US C2 - 2 weeks ago

San Antonio, United States Texas A&M University-San Antonio Full time
Job Description

Reporting to the Assistant Director for Retention Initiatives, the Retention Specialist will provide support services to students and special student populations in order to promote persistence towards graduation.   The Retention Specialist will assist in coordinating various initiatives that involve working directly and indirectly with students who face barriers to graduation.  This position will work in collaboration with faculty and various student support services offices to identify trends and best practices that promote student success   

Responsibilities:

  • Provides academic program consultation, referral, and follow-ups on a regular basis for students and special populations.

  • Meets one-on-one to build rapport and develops an academic and personal plan to promote student success on their caseload.

  • Coordinates group academic skills instruction programs. 

  • Responds and monitors early alerts submitted by faculty/staff submitted and supports students in establishing goals to promote success.

  • Works as a liaison with faculty and academic advisors to case manage students facing barriers to graduation.

  • Supports students’ acclimation to college.

  • Educates undergraduate students about university wide resources.

  • Monitors and conducts outreach to students identified as needing assistance through the university's  midterm grading process

  • Gathers and analyzes data and information each semester that is related to academic alerts and retention efforts to disseminate to campus stakeholders. 

  • Organize and outreach to students who are not enrolled for the following term.

  • Organize and outreach to students who are at risk of being dropped from classes.

  • Participate and support other retention efforts on campus.

  • Performs other duties as assigned.

Required Education:

  • Bachelor's degree in applicable area.

Preferred Education and Experience:

  • Master’s degree in Student Personnel Services, Education, or Guidance and Counseling

  • One (1) year of experience in academic services in higher education primarily working with at-risk student populations.

Knowledge, Skills, and Abilities:

  • Ability to use the student information systems, BANNER.

  • Ability to use early alerts systems, scheduling systems, and CRM systems.

  • Ability to use good judgment and work effectively under pressure.

  • Ability to work as a member of the team. Ability to work individually or in groups to complete projects. Ability to maintain a high level of confidentiality.

  • Demonstrated experience in and commitment to working with a diverse population.

  • Ability to develop and deliver presentations to students and faculty.

  • Ability to work cooperatively with others and provide excellent customer service to students, employees, and the community.

  • Ability to multi task.

  • Ability to gather, track, and analyze data.

  • Demonstrated experience using Excel or other MS Office software.

  • Excellent verbal and communication skills

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