Customer Success Manager

Found in: Talent US C2 - 1 week ago

Durham, United States Enumerate Full time
Enumerate is looking for a Customer Success Manager to grow with our team 

Our Customer Success Manager position is meant for a born persuader, someone who succeeds by building strong relationships and problem solving on their customer’s behalf. Your enthusiasm, focus on people, and need for challenging, yet rewarding work will help make you the perfect fit for our customer success department. 

Our team of customer success managers are described as close knit and supportive, reporting directly to our very involved VP of Customer Success. Salary range is 60-70k, depending on experience. This is a full-time, salaried role with opportunities to work fully remote. 

Who will love this job
  • Someone who wants to be the voice of the customer, navigating internal processes with Product and Support on their behalf
  • Someone who values independent work processes
  • Someone who is a born influencer, thriving on presentations and taking the lead on opportunities to add value
You should have
  • Required: 2+ years of proven experience in a customer success role 
  • Preferred: experience supporting a SaaS product - this will make you a stand out candidate
  • Preferred: experience with a CRM software (we use Salesforce) and Microsoft Office
  • Proven ability to build and maintain relationships, while working to mitigate churn and drive engagement and renewals
  • Excellent interpersonal and communication skills, both written and verbal
  • Demonstrated ability to drive continued value for customers
  • Willing to travel quarterly for all-hands meetings 
  • Eligible to work in the US without sponsorship

Benefits
Medical insurance, Dental insurance, Vision insurance, 401K, Paid time off
Responsibilities
What you’ll do
  • Manage relationships with key stakeholders across priority accounts to drive additional product adoption
  • Create strategic use cases to inform Product team of customer requests
  • Identify upsell opportunities to maximize customer growth and avoid churn
  • Develop strategic cross-suite use cases to educate customers on the full value and drive customers to achieve greater value out of utilizing the entire product suite
  • Plan, present, and effectively lead executive business reviews with clients to inform them about their ROI through using our software


Requirements
Required: 2 years in customer success position
Experience supporting a SaaS product
Willing to work 8a-5p EDT/EST
Authorized to work in the US without sponsorship

Requisition #clv19igyd6kau0rmjt2ujetjr

  • Customer Success Operations Manager

    5 days ago

    Durham, United States JAGGAER Full time

    Position Responsibilities: Formulate, organize, and monitor inter-connect processes and programs with Customer Success departments. Maintain and Organize a Customer Success program and process documentation for internal and external customers. Contin Operations Manager, Operations, Manager, Remote, Business Systems, Customer Engagement, Manufacturing,...

  • Customer Success Specialist

    Found in: beBee S US - 3 days ago

    Durham, United States Adwerx Full time

    Durham, NC (hybrid) Adwerx is currently looking for a Full-Time Customer Success Specialist to join our team! Are you... Experienced in customer service?  A smart, confident, and focused self-starter?  Energetic and goal-oriented?  An excellent communicator with strong phone support/sales experience?  Looking for an opportunity to grow with a...

  • Customer Solutions Specialist

    7 days ago

    Durham, United States CareerBuilder Full time

    ResponsibilitiesIn this role, you are the front-line contact for customer service. You are responsive, dependable, and foster strong relationships with your customer counterpart(s). You are a provider of information, of answers, of solutions- both externally to our customers and internally to our operations team. This role executes the tactical aspects of...

  • Customer Solutions Specialist

    1 week ago

    Durham, United States CareerBuilder Full time

    Responsibilities In this role, you are the front-line contact for customer service. You are responsive, dependable, and foster strong relationships with your customer counterpart(s). You are a provider of information, of answers, of solutions- both externally to our customers and internally to our operations team. This role executes the tactical aspects of...

  • Customer Solutions Specialist

    1 week ago

    Durham, United States Hobson & Motzer, Inc. Full time

    ResponsibilitiesIn this role, you are the front-line contact for customer service. You are responsive, dependable, and foster strong relationships with your customer counterpart(s). You are a provider of information, of answers, of solutions- both externally to our customers and internally to our operations team. This role executes the tactical aspects of...

  • Customer Solutions Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Durham, United States Hobson & Motzer, Inc. Full time

    ResponsibilitiesIn this role, you are the front-line contact for customer service. You are responsive, dependable, and foster strong relationships with your customer counterpart(s). You are a provider of information, of answers, of solutions- both externally to our customers and internally to our operations team. This role executes the tactical aspects of...

  • Customer Service Attendant

    2 weeks ago

    Durham, United States Talbert Building Supply, Inc Full time

    Job DescriptionJob DescriptionDescription:JOB SUMMARY:The Customer Service Attendant is responsible for assisting customers, vendors, and employees by coordinating traffic, locating orders, loading orders, and answering general questions.Requirements:KEY RESPONSIBILITIES AND DUTIES:Provide excellent service to customers, vendors, and delivery personnel and...

  • Representative, Customer Service

    1 week ago

    Durham, United States LC Industries Full time

    ** Representative, Customer Service** **Job Category****:** Customer Service **Requisition Number****:** REPRE003436 Showing 1 location **Job Details** **Description** **JOB DESCRIPTION** Department: Sales Location: Durham Reports to: Manager ****STATEMENT OF PURPOSE**** Perform daily customer service functions for the Sales department. ****RESPONSIBILITY...

  • Nuvotronics Sales Account Manager

    Found in: beBee jobs US - 5 days ago

    Durham, North Carolina, United States Cubic Corporation Full time

    Business Unit:Cubic DefenseCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around...

  • Project Manager

    1 week ago

    Durham, United States CareerBuilder Full time

    Summary: Founded in 1973, Kinetics is a global full-service process and mechanical contractor specializing in the design and installation of process, mechanical, plumbing and HVAC systems. We have proven experience supporting global clients in the microelectronic, solar, biopharmaceutical, data center, R&D, and other technology-driven markets. With...

  • Project Manager

    1 week ago

    Durham, United States Kinetics Full time

    Summary: Founded in 1973, Kinetics is a global full-service process and mechanical contractor specializing in the design and installation of process, mechanical, plumbing and HVAC systems. We have proven experience supporting global clients in the microelectronic, solar, biopharmaceutical, data center, R&D, and other technology-driven markets. With...

  • Project Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Durham, United States Kinetics Full time

    Summary:Founded in 1973, Kinetics is a global full-service process and mechanical contractor specializing in the design and installation of process, mechanical, plumbing and HVAC systems. We have proven experience supporting global clients in the microelectronic, solar, biopharmaceutical, data center, R&D, and other technology-driven markets.With...

  • Project Manager

    1 week ago

    Durham, United States Kinetics Full time

    Summary:Founded in 1973, Kinetics is a global full-service process and mechanical contractor specializing in the design and installation of process, mechanical, plumbing and HVAC systems. We have proven experience supporting global clients in the microelectronic, solar, biopharmaceutical, data center, R&D, and other technology-driven markets.With...

  • Staff Product Manager

    1 week ago

    Durham, United States Xperi Holding Corporation Full time

    Description Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized...

  • Nuvotronics Sales Account Manager

    1 week ago

    Durham, United States Cubic Full time

    Business Unit:Cubic DefenseCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around...

  • Project Manager

    Found in: Talent US C2 - 2 weeks ago

    Durham, United States Kinetics Full time

    Position Description Summary You will ultimately be responsible for the entire project, represent the company on the project, provide overall management direction for a project(s), may develop new business opportunities, perform to profit/expense objectives; meet needs of external/internal customers to achieve total customer satisfaction and...

  • Nuvotronics Sales Account Manager

    7 days ago

    Durham, United States CareerBuilder Full time

    Business Unit: Cubic Defense Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams...

  • Manager of Pathology

    1 week ago

    Durham, United States WakeMed Full time

    About WakeMed:Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.EOEPosition Information:The Core Laboratory...

  • Financial Center Manager Associate

    1 week ago

    Durham, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service,...

  • Financial Center Manager Associate

    1 week ago

    Durham, United States CareerBuilder Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service,...