Customer Service Attendant

4 weeks ago


Durham, United States Talbert Building Supply, Inc Full time
Job DescriptionJob DescriptionDescription:

JOB SUMMARY:

The Customer Service Attendant is responsible for assisting customers, vendors, and employees by coordinating traffic, locating orders, loading orders, and answering general questions.


Requirements:

KEY RESPONSIBILITIES AND DUTIES:

  • Provide excellent service to customers, vendors, and delivery personnel and resolve issues in a positive and proficient manner
  • Maintain and develop strong working relationships with customers, vendors, employees, and delivery personnel
  • Answer general questions from the sales team and customers pertaining to their orders
  • Assist customers with locating orders for pick up, loading call in orders, and checking in returns
  • Check loads for accuracy when leaving the yard to protect against theft of company property
  • Communicate via phone and radio with management, sales staff, yard staff, drivers, and customers to ensure accurate and timely processing all of operations
  • Notify appropriate team members when back-orders, delays, damaged products, shipping errors, or picking errors occur to ensure the appropriate reorder and handling to maintain customer satisfaction.
  • Monitor entrance and exits to ensure only authorized personnel access company property
  • Advise management of any conditions that may create safety hazards or security concerns.
  • Ensure that all safety policies and procedures and local and federal safety requirements and regulations are being followed and report any issues to the Operations Manager immediately.
  • Complete special projects at the direction of the Operations Manager
  • Perform other duties as requested


SKILLS AND OTHER KEY ABILITIES:

  • General computer skills are necessary with a background in Microsoft programs


COMPETENCIES:

  • Personify the TALBERT Core Values of Teamwork, Accountability, Learning, Balance, Empowerment, Respect, and Trust
  • Willingness to take on responsibilities and challenges
  • Accept responsibility to fulfill obligations
  • MUST BE ORGANIZED and detail-oriented with a strong will to meet deadlines and project goals.
  • Must possess excellent interpersonal skills to work independently and with others in a team environment
  • Must be honest, reliable, and dependable
  • Must have excellent communication ability verbally and in writing
  • Ability and desire to learn internal company systems, software, and product knowledge (Both Stock & Special Order)


OTHER KEY FACTORS:

  • Must have a valid Driver's License issued by the state of residence.
  • Must be certified to drive a forklift.
  • Demonstrate a strong product knowledge of materials in the building supply industry.
  • Maintain a professional dress code with a Talbert logo on the shirt. The shirt must be tucked in.


PHYSICAL REQUIREMENTS:

  • Lifting heavy items weighing 20 lbs. on a regular basis.
  • Working in all types of weather conditions





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