Executive Housekeeper

Overview

The Executive Housekeeper is responsible for ensuring that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Responsibilities

Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be able to multitask and prioritize departmental functions to meet deadlines. Attend all hotel required meetings and trainings. Participate in coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Supervise the day to day operations of the Housekeeping Department. Has attention to detail and seeks continual improvement for hotel cleanliness standards Maintain a high standard of cleanliness in the Hotel, including guest rooms, public areas meeting space, and offices Thinks critically and objectively; has excellent problem solving skills and the ability to make quick decisions based on business demands Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. Establish and maintain a regularly scheduled cleaning program ( floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. Ensure compliance with all corporate Risk Management standards (SDS, etc.). Manage vendor contracts ( dry cleaners, window washers, etc.). Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's. Develop employee morale and ensure training of Housekeeping personnel. Inspect rooms daily, and ensure that some rooms are inspected with managers on a daily basis. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Conduct monthly and quarterly Housekeeping guest and cleaning supplies inventories on a timely basis. Ensure guest privacy and security by correctly following Highgate Hotel procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Conduct pre-shift meetings for room attendants and housemen. Respond to emergency situations using information contained in Keep SDS current and easily available. Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain Highgate Hotel SOP's regarding purchase orders, vouchering of invoices and checkbook accounting. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. Monitor out-of-order, out-of-service, discrepant and show rooms. Must maintain constant communication with Guest Services. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Establish and maintain key control system. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to Revinate scores. Monitor all VIP's, special guests and requests. Inspect all VIP rooms prior to arrival. Review Housekeeping log book and guest request log on a daily basis. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Utilize appropriate tools, (phone, computer, mobile device), for reporting and verifying room status. Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned. Properly store, secure and issue supplies and equipment as needed to meet business demands. Work in conjunction with the Director of Rooms to prepare the Housekeeping annual budget. Responsible to cover housekeeping department when the Executive Housekeeper is unavailable Partner with other department heads to find efficiencies and ensure operational synergy Ensure overall guest satisfaction.

Qualifications

Minimum 4+ year's management experience, with at least 2 years in housekeeping management in a hotel or a related field. High School diploma or equivalent required; University/College degree in a related discipline preferred Experience working in a 4-star or higher caliber hotel required. Working knowledge of Property Management system Opera preferred Proven hands on management style and ability to lead through example in all areas is essential Proven ability to successfully lead, train and motivate colleagues is essential Strong administration, problem-solving and organizational skills Dynamic, energetic, creative and thrives under pressure Working knowledge of Outlook, Word and Excel Previous leadership experience in other rooms division functions an asset 

Salary: $75,000 - $85, year

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