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Product Implementation Specialist

1 month ago

Norfolk, United States Andromeda Systems Incorporated Full time

Andromeda Systems Incorporated (ASI) provides tools and services to assist Physical Asset Owners, Fleet Managers, and Military Program Managers in gaining critical insights into their equipment’s performance, identifying system improvements, optimizing operations and support, making better business decisions, and achieving measurable life-cycle cost savings.

ASI provides unparalleled expertise and capabilities in the Reliability, Maintenance, Supportability, Engineering and Logistics disciplines. Our staff of nationally and internationally recognized leaders are shaping the industry and developing revolutionary solutions in the military and commercial sectors. Clients leverage our experience and cutting-edge analytical tools to improve asset performance and reduce life-cycle costs. As a leading provider of professional and high technology services and solutions, ASI serves the Department of Defense, U.S. civilian agencies, and private industry.

ASI is seeking an experienced aircraft maintenance manager with excellent working knowledge of aircraft logs and records to serve as a product implementation specialist. This position is a contract (1 year) located in South Korea.

Responsibilities :

  • Provide daily on-site customer support in leveraging the ASI aviation maintenance planning and management software solution in support of a fleet of Fixed Wing aircraft
  • Provide daily management and oversight of assigned client implementation projects
  • Lead/facilitate meetings with internal team and client stakeholders
  • Serve as on-site, customer support representative to facilitate customer’s successful integration of software solution into daily business processes
  • Establish and maintain positive, professional working relationships with clients with primary focus on key stakeholders and decision makers
  • Set and manage client expectations through project work plans and effective communication
  • Ensure relevant training is provided to customers
  • Share information/feedback from customer with Product Implementation Team Manager pursuant to product enhancement and refinement of product vision and development strategy

Required Qualifications:

  • 5+ years of manager/supervisor experience in aviation maintenance- related area as an individual contributor
  • 1+ year of experience managing team member assignments
  • Bachelor’s degree
    • Associate degree and 5 years of experience as aviation maintenance manager or supervisor may be substituted for Bachelor's degree
  • Strong understanding of aviation maintenance admin and aircraft logbooks
  • Experience in a customer facing role providing product and/or services support
  • Excellent verbal and written communication skills

Preferred Qualifications:

  • Understanding of aviation maintenance admin and aircraft logbooks
  • Experience working with/implementing software and enterprise asset management systems
  • Project/process management experience
  • Experience in customer relations and training

Work Authorization/Security Clearance:

  • Must be a U.S. Citizen
  • Must have a current passport
  • Must be qualified to obtain an international driver’s license
  • Must be qualified to obtain a Secret Clearance

Pay:

  • $, - $, yearly