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F&B Supervisor

3 months ago

Orlando, United States Loews Hotels & Co Full time

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

The Food & Beverage Supervisor is responsible for overseeing the daily operations of the food and beverage outlets, ensuring high levels of customer satisfaction, and maintaining quality service standards. This role supports the Assistant Outlet Manager and/or Manager by supervising staff, managing inventory, and ensuring compliance with health and safety regulations. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for providing exceptional guest experiences.

Qualifications

Certification as ”Food Service Manager” or other, as required by State County or Local regulations.

Excellent communications skills, written and verbal

Strong organizational skills

Knowledge of Microsoft Office, including Excel 

Thorough knowledge of all matters related to the proper administration of hotel Food & Beverage operations. 

Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to guest satisfaction criteria

Ability to motivate staff to provide exceptional service during slow and busy meal periods

Self motivated to take on projects to improve outlets

Ability to work flexible schedule to include nights, weekends, and holidays

Key Responsibilities: 

Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate supplies.

Monitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct Uniform/Groom standards.

Supervise service of guests, being watchful of signals from guests in need of service.

Assist Team Leader to establish and monitor side work duty completion.

Maintain bank to SOP, keep it balanced and secure at all times.

Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.

Check restaurant for cleanliness and set up (i.e. table cleanliness, stands etc.).

Communicate daily with restaurant manager with regard to special events, house counts, etc.

Assist Team Leader in conducting menu classes and taste panels.

Assist Team Leader in conducting month end inventory count and recording.

Communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletins.

Reports unsafe working conditions.

Ensure proper handling of guest checks and cash transactions.

Intercedes and/or fills in for Team Members should need occur

Performs other duties as assigned. 

General Responsibilities:

Promotes and applies teamwork skills at all times.

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.

Is polite, friendly, and helpful to guests, management and fellow employees.

Executes emergency procedures in accordance with hotel standards.

Complies with required safety regulations and procedures.

Attends appropriate hotel meetings and training sessions.

Maintains cleanliness and excellent condition of equipment and work area.

Complies with hotel standards, policies and rules.

Remains current with hotel information and changes.

Complies with hotel uniform and grooming standards.