Technical Services Engineer

Found in: Talent US C2 - 2 weeks ago

Palo Alto, United States MongoDB Full time

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Palo Alto, Salt Lake City or Vancouver for our hybrid working model.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

What you need

We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

It’s important for candidates to check off these boxes:

Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshootingShould have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and cachingExperience building and maintaining complex mission-critical production database systemsBe able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.Broad awareness of customer workloads and use cases, including performance, availability, and scalabilityExperience analyzing issues holistically, from the application tier through the database, down to the storageGenuine desire to help peopleAbility to think on your feet, remain calm under pressure, and solve problems in real-timeDesire and ability to rapidly learn a wide variety of new technical skillsCollaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Bonus Points

Experience managing large scale databases (e.g. RDBMS, NoSQL)Experience with authentication systems such as LDAP, Kerberos, ADExperience using or managing MongoDBExperience using distributed version control systems, and in particular gitExperience using any cloud services stack such as AWS, Azure or GCPExperience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Success Measures

In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire TrainingIn 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate examIn 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

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