Dental Assistant, Lead

6 months ago

Baltimore, United States Hero Practice Services Full time

Location: Baltimore, Alameda

Pay Range: From $ per Hour and up to $ per Hour for Very Experienced, Well-Qualified Professionals

Job Profile: Lead Orthodontic Assistant 

Overview:

Hero Practice Services is seeking a Lead Orthodontic Assistant, to increase practice production and profitability by optimizing patient flow, delivering outstanding customer service, and increasing patient satisfaction through leading and the development of the dental assistant team.

Hero Practice Services is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With offices across the country, we have helped millions of children and young people gain access to the care they need since 2006. Working at Hero is both a career and a calling … join us, BE A HERO

The Opportunity: 

This role has the unique opportunity to support the Heroes who actively serve the children and young people in our communities by improving their overall health and well-being.

You will be responsible for the following: 

Assist in the development a training of Orthodontic Assistants and lead group trainings as necessary Establish clear expectations for teammates around desired patient experience and respond promptly to customers’ needs by greeting patients upon arrival and scheduling appointments, answering all patient inquiries in person and on the phone.  Collaboration with others to provide and understand vision and inspiration to peers by displaying passion and optimism, remaining open to others’ ideas and being able to work in a fast-paced environment with different personalities.  Ability to multi-task and complete ortho tasks correctly and in a timely manner Maintain a clean, sterile, and patient-centric working environment. Maintain strict compliance with State, Federal, and other regulations, (, OSHA, WC, Dental Board, HIPAA, ADA, DOL, Employee Handbook). 

You will be required to possess the following: 

State Certification/License (where applicable)  2+ Years Orthodontic Assisting Experience Understands State and OSHA/HIPAA/CDC compliance requirements Excellent Verbal Communication Skills and basic computer skills Managing a clinical schedule involving 5-12 orthodontic employees. Assists in training, directing work assignments, appraisal reviews and performance management.  Radiology Certification (where applicable) Strong interpersonal skills and the desire for professional growth. Be organized and possess a superior knowledge of orthodontics. 

Your Compensation and Benefits will include the following: 

Monthly Bonus Plan. Medical, Dental, Vision, Retirement Savings Plan, Disability and much more Professional Advancement Opportunities in an established, growing health care group. 

Physical Requirements 

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds, occasionally 50.

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