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Remote Hotel Reservationist II

3 months ago

Nashville, United States Your RAD Travels Full time
Job Description

This is a remote position.

We are a family-oriented company that loves to see our agents succeed, and our clients enjoy the smooth process of booking their vacation.


Job Description


We are looking for remote travel professionals. As a Remote Hotel Reservationist, you are responsible for accurately and efficiently handling incoming requests via multiple channels (e.g., smartphone, email, etc.).


A Remote Hotel Reservationist is the primary point of contact for the client and will be responsible for handling all booking needs for travelers, both business and leisure while providing exceptional customer service to exceed clients' expectations. In addition, you have access to sell package options, tours, event tickets,s and more. No experience is required as all training and certifications are provided.


We are looking for individuals with:

• Passion to help clients build the ultimate dream vacation by offering our destinations and services

• Excellent customer service skills

• Desire to build relationships with our travel partners & clients

• Drive to execute the sale

• Expertise in our product and policies

• Acute attention to detail and the ability to review your own work to ensure quality

• Ability to work under pressure quickly and accurately


Responsibilities:

• Prepare, plan, and execute travel sales (including but not limited to airline, car rental, cruises, hotels, and ticket/events)

• Provide exceptional customer service to clients

• Maintain relationships with travel partners and vendors

• Work well in a group/team setting

• Stay up to date on the travel industry and policies

• Collect and enter data into our software and maintain client files

• Complete required certification within a timely manner

• Complete ongoing training with our company and travel partners


Qualifications:

• Must have a smartphone with reliable internet access

• Laptop or desktop computer (highly recommend, however, not required) with reliable internet access

• Must be at least 18 years of age

• Must reside in the United States



Skills:

• Time Management

• Computer and Internet knowledge

• Verbal and Communication

• Motivation

• Self Discipline

• Motivation

• Leadership