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Full-Time Center Associate

4 months ago

Cicero, United States The UPS Store Cicero #4557 Full time

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance.
He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES          

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned

QUALIFICATIONS            

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 50+ pounds
  • Typing of 35 WPM

BENEFITS

  • Employer Subsidized Health Insurance 
  • Telehealth
  • Aflac 
  • On-Demand Pay

ADDITIONAL PROS

  • Scheduled Time Off is approved and submitted via phone app
  • Store closes at 6:30p during the week and 5p on Saturday and 4p on Sunday
  • Family Owned / Locally Operated
  • Quarterly Bonus Program
  • Positive Economic Outlook
  • Cross training available
  • Promote from within culture
  • Structured career path
  • Structured Training Program
  • Job Stability - We are an "essential business"
  • Scheduled 35-40 hours every week
  • Schedule is published two weeks in advance
  • Closed on New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.