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Theater Guest Services

1 month ago

North Bethesda, United States IPIC Full time
Job Description

Guest Services

Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone.

Responsibilities:

  • Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating.
  • Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable.
  • Use reservation system and seating chart according to IPIC policies.
  • Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
  • Build a relationship that makes guests want to return.
  • Use hospitable farewell techniques to say goodbye/thank you to every guest.
  • Secure payments and process through the POS in a timely manner.
  • If asked by Management, act as a peer mentor for new team member members.

Requirements

Experience & Qualifications:

  • Previous experience is preferred or a minimum of 6 months experience in food service/hospitality/sales.
  • Previous point of sale system experience is recommended.
  • Ability to work collaboratively in a fast-paced work environment.
  • Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service.
  • Ability to work a variable schedule, including weekends, and shifts from morning through late night.
  • Position will require frequent standing, bending/kneeling, lifting and carrying up to 50 lbs.

Team Member Incentives:

  • Flexible Scheduling
  • Free Telemedicine
  • Dental and Vision
  • Free Movie Tickets
  • Food & Beverage Discounts at all locations
  • Discounts through Life Mart and Tickets At Work
  • Career growth potential - advancement opportunities
  • Team Member Recognition Programs - earn rewards
  • Movie Screenings

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