Guest Service Agent

1 month ago

North Bethesda, United States JLL Full time

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The corporate concierge will provide a welcoming approach to all employees and visitors while efficiently managing lobby areas to accommodate employee and guest needs. The role is client facing and they will provide friendly, knowledgeable and courteous first impressions to guests and visitors while anticipating needs.

Various duties include: verifying identity, visitor management (checking in and out) providing general information and directions. Reports to the Regional Program Manager

Key Responsibilities

* Greet / host / provide support for guests, visitors and employees


* Issue temporary badges


* Building/Campus/Area information center


* Respond and follow through to requests for information and communicate with all levels of management with minimal supervision


* Organizes and maintains lobby / front desk areas


* Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms.


* Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found.


* Works collaboratively within the facility management and transportation team


* Anticipates and responds to Client's needs and concerns


* Identify potential risks and escalate, to ensure no incident or disruption to the Client's operations


* Collaborative work on the Lost and Found program and other services provided to associates.


* Additional job duties, as requested



Qualifications:

* High school diploma or general education degree (GED)


* 2 years' experience in Hospitality, Soft Services or Operations and/or knowledge of the commercial real estate industry, preferred.


* Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.


* Track record of initiative, integrity and good judgment.


* Highly collaborative with strong interpersonal skills.


* Excellent verbal and written communication skills with the ability to communicate professionally.


* Strong Customer Service Skills


* Proficient skills in Google Suite


* Hours, Salary and Benefits:


* Monday - Friday 9:00am - 6:00pm


* Full time 40 hour per week


* Jones Lang LaSalle US benefits link Healthcare, paid time off, dental, vision, 401K



Location:

On-site -McLean, VA, North Bethesda, MD

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

* 401(k) plan with matching company contributions


* Comprehensive Medical, Dental & Vision Care


* Paid parental leave at 100% of salary


* Paid Time Off and Company Holidays


* Flexible and Remote Work Arrangements may be available



JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

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