Manager, Enterprise Infrastructure

1 month ago

Bensenville, United States Fortune International Full time

Summary of Position:

The Manager Enterprise Infrastructure is responsible for leading a team in the development, implementation, and support of the company’s IT infrastructure. Key areas of responsibility include managing data center operations (whether on premise or cloud), LAN/WAN, telecommunications, on-premise IT equipment, and security functions. 

Duties & Responsibilities:

Leadership of team of IT infrastructure staff that are not co-located. Maintain high morale and motivate team members to go above and beyond the minimum requirements. Develop overall infrastructure vision and systems architecture (e.g., on premises / public / hybrid cloud, vendors / partners). Align IT strategy and planning with the company’s business goals and objectives. Ensure consistency and use of best practices in design and build of infrastructure. Manage any outsourced resources in support of IT infrastructure including price negotiation. Manage on-premise servers, phone systems, networking equipment and any other technology infrastructure located in our facilities Manage LAN/WAN & Telecommunications. Provide direction to the Service Delivery organization (help desk and PC support) on standards and practices relative to PC/Tablets, printers, and other personal technology. Develop and maintain policies, standards, and guidelines to ensure appropriate security and IT infrastructure practices are applied across the company. Provide input on operating budgets as well as capital budgets. Purchase IT assets, track expenditures, and ensure associated licensing is sufficiently in place. Ensure IT security consistent with best practices; this includes malware protection, MFA, intrusion detection/prevention, email security, SIEM and related services, coordinating security assessments, etc. Maintain and regularly test backups. Maintain and regularly test a disaster recovery solution. Identify opportunities to leverage technology to increase revenue, increase employee productivity and/or reduce costs. Partner with business and technology subject-matter experts to elicit and translate business requirements into technological solutions. Occasional travel to various company locations is required in support of the responsibilities above.

Minimum Requirements:

  Experience:  

Demonstrated excellence in leading IT Infrastructure team members. Five plus years of experience in designing, building, and operating IT infrastructure in a mid-market or larger organization. Experience with designing, building, and operating solutions using hybrid and public cloud technologies. Experience with Server and Application virtualization. Experience with Cisco networking technology and VOIP Phone Systems.  Experience with Microsoft technologies: Active Directory, Azure, Entra, Exchange, and Microsoft Office 365. Ability to establish, implement, and enforce appropriate IT standards to meet business requirements. Comprehensive knowledge of hardware, software, application, and systems engineering Demonstrated project management skills. Demonstrated verbal and written communication skills to establish vision, plans, and status with the ability to interact with executives, team members, and the user community as needed. Ability to “think big” and challenge conventional wisdom regarding technology refresh and hype. Strong negotiation skills with respect to IT vendors. 

Education:  

Bachelor’s degree or equivalent experience.

Preferred Requirements:

Experience:  

Five years demonstrated excellence in leading IT infrastructure team members Ten years experience in designing, building, and operating IT infrastructure in a mid-market or larger organization. Understanding of ITIL

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