Senior Manager- Retail Sales Transformation

4 weeks ago

Austin, United States Charles Schwab Full time

Your Opportunity

We believe that , when done right, investing liberates people to create their own destiny.  We are driven  by our purpose to champion every client’s goals with passion and integrity.  We respect  and appreciate the diversity of our employees, our clients, and the communities we serve.  We challenge  conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day.  We champion  our employee strengths, guide their development, and invest in their long-term success.  We hire  optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

The Retail Sales Transformation (RST) team represents the sales organization with a focus on streamlining workflows and driving meaningful improvements to support our sales professionals via business process improvements and user experience enhancements. We collaborate with partners to optimize our operating model and execute & evolve our roadmap to support our focus.

The RST group accomplishes this by setting strategic direction, business case development, listening to our client-facing colleagues, conducting detailed analyses, and partnering with our product management teams in select product delivery. The team seeks a Senior Manager to join the efforts in continuous improvement of Schwab’s financial planning, discovery, and advice solutions. The Senior Manager will support existing and new initiatives within Planning, Advice and Field Forum/Feedback by diagnosing pain-points, ideating on solutions/strategy, and partnering with cross-functional teams to deliver changes. Your role has high leadership visibility and will collaborate with a broad set of stakeholders, partners, executive leadership, data science/analytics, and product/technology to fulfill the vision.

Do you want to positively impact high-profile Schwab client-facing professionals who manage billions of dollars in assets? Are you obsessed with solving customer problems and passionate about the full end-to-end client and associate experiences? Do you bring strategy-to-execution mindset and an appreciation for technology? We’d like to talk to you.

What you’ll do:

Foster an in-depth understanding of the ways that Schwab sales professionals serve our retail clients, and the key ways in which Schwab can improve the overall experience considering people, process and technology Define and execute on business strategy for Financial Planning, Specialist Referrals and other projects aligned to the overall vision and roadmap for Retail Sales Transformation Plan and manage the execution of work streams for large, complex projects, as well as take full ownership for smaller projects Present, persuade, and influence broad set of stakeholders with analysis, strategic direction and implementation recommendations Define, and support the development/distribution of reporting for Specialist Referrals, Planning and Advice as required

What you have

Exceptional Storyboarding - Multiple years of experience crafting compelling business stories and influencing Sr. leaders (leveraging PowerPoint) Strong communication  – Proven communication and management skills to increase messaging with RST team, workstream & initiative owners & teams. Superior analytical and problem-solving skills, including: Building structured frameworks to guide quantitative and qualitative analysisGathering information through research and interviewsTranslating strategic insights into actionable recommendationsEvaluating data and information to determine the "so what" Strong relationship builder – Interpersonal skills and teamwork skills to collaborate with counterparts throughout the entire organization. Technology Fluency - ability to converse with technology and product teams and comfort being part of high level architectural, platform, and delivery conversations. Willingness to learn new tools and self-research to build foundational understanding Influential  – Strong negotiation skills to align multiple stakeholders (., Program Leads, ELT, A bias for action - the ability to overcome obstacles, tackle challenges creatively, and successfully execute, at times, under tight deadlines. Curiosity for learning the intricacies of the business, systems, and processes is a must

Key Experience

Minimum 8 years of full-time work experience, preferably with 2+ years of work experience in strategy role and/or in a client facing/delivery role A client/sales consultant-centric focus – keeps clients and sales consultants in forefront of decisions, connects plans and actions to our purpose of serving clients and the field Strong executive presence and relationship management skills; ability to influence senior leadership and enroll employee support and engagement Expert user of PowerPoint and Excel Ideal candidate would have familiarity with financial planning, discovery and advice topics and tools (Salesforce, MoneyGuide Pro) Financial Services industry experience is preferred Bachelor's degree required (MBA a plus); Professional designations and certifications also a bonus Personally, and professionally aligned with Schwab’s vision and values, and a deep interest in financial services Why work for us?

Own Your Tomorrow embodies everything we do We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future.

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