Manager, Park Operations

Found in: Talent US C2 - 1 week ago

Philadelphia, United States SeaWorld Parks & Entertainment Full time

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today
 

Are you someone who never wants the fun to stop? Thanks to you, it doesn't have to You can keep things rolling - and swinging and climbing and plunging We need an exceptional leader with an eye for detail to help us keep our rides in peak operating condition

What you get to do:
As a Rides Manager at Sesame Place, you will provide a high level of technical, electrical and mechanical expertise to ensure our guests enjoy a thrilling, breathtaking and safe experience. You will:

Oversee all daily functions in our Rides department

Develop and monitor the labor and expense department budgets and provide guidance to the Park Operations Senior Leader regarding changes & challenges.

Participate in Park and department Duty Manager rotations.

Train, coach and develop team members and supervisory team while ensuring proper training and development in accordance with SEA guidelines.

Update when necessary, Standard Operating Guidelines, training materials and forms.

Conduct safety audits within the department.

Implement line schedules based on attendance levels.

Work to achieve established goals for assigned operations metrics.

Work in other areas of the park as needed to support park operations.

Consistently practices and enforce safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.

Maintain SEA and park standards with regards to safety, quality, service, special events, show schedules and other department goals.

Monitor theme park industry and maintain Sesame Place, SEA, and industry standards.

Perform other duties as assigned.


What it takes to succeed:

High school diploma or equivalent required. Bachelor’s degree preferred.

Three (3) to five (5) years operational experience leading rides teams

Theme park experience preferred.

Able to manage and accomplish multiple projects with attention to detail. Goal oriented and highly motivated; able to work with a diverse team; possess the ability to communicate effectively verbally and in writing.

Possess a broad understanding of business principles and applications.

Demonstrate ability to be flexible, adaptable and supportive of process improvements.

Possess customer service skills including the ability to respond effectively to inquiries or complaints from team members and/or guests.

Possess the ability to calculate financial metrics and amounts such as discounts, proportions and percentages.

Have a working ability of Microsoft Access, Excel, Word and Power Point.

Willing to work a flexible schedule that includes weekdays, weekends, early mornings, evenings and holidays.

Willing to comply with all grooming standards and SEA standards.

Able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timeline

American Red Cross CPR trained preferred

The perks of the position:

Paid Time Off Complimentary Park Tickets and Passes Park Discounts on Food and Merchandise Medical, Dental, and Vision Insurance 401K Retirement plan Voluntary Insurance Life Insurance Disability Benefits Tuition Reimbursement Dependent and Health Care Flexible Spending Accounts Employee Assistance Program Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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