Charlie Palmer Steak Server AM

$16/HR PLUS TIPS

Server | Job Description 

LodgeWorks is actively hiring for a Server Assistant at  

CHARLIE PALMER STEAK NAPA 

Join a dynamic, downtown Napa, California, food and beverage team that manages Charlie Palmer Steak, Sky & Vine Rooftop Bar and Whiskey Bar set within Archer Hotel Napa. 

Charlie Palmer Steak showcases a signature progressive American style — for breakfast, happy hour and dinner. Mornings are amplified with favorite javas from Napa’s own cult Ohm Coffee Roasters' full-service coffee bar. Dinner features artisanal beef, seafood and vegetarian options under the influence of local wine country flavors. 

Free garage parking is nearby for employees. 

Who we are 

Napa LW Hospitality is a privately held, hospitality-centric food and beverage management and consulting company. Our guiding principle is hospitality, equally prioritizing the guest and employee experience in multifaceted hospitality organizations. We operate Charlie Palmer Steak Napa, Sky & Vine Rooftop Bar and Whiskey Bar at Archer Hotel Napa. 

Job overview 

The server assistant is a crucial role within the operation. The position is responsible for supporting servers in multiple ways to ensure a long lasting positive experience for guests. Server assistants buss tables, polish silverware and glassware. Also assist in serving food and beverages with care and other tasks as assigned by management. The server assistant helps clean and sanitize all work areas, as well as practicing safe food handling. 

Your day-to-day 

• Greet customers upon arrival to the restaurant. 
• Provide gracious and professional food and beverage service in an efficient manner. 
• Maintain regular attendance in compliance with LodgeWorks standards. 
• Clear and clean tables as guests leave. 
• Set tables throughout the shift when applicable. 
• Ensure that the serving station is always clean and well-stocked. 
• Support other areas or roles when necessary. 
• Be knowledgeable of the menu, brands, prices and options, along with promotions and specials. 
• Conduct oneself in a professional manner at all times. 
• Graciously respond to guest concerns or requests, and report the situation to the Manager. 
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. 
• Execute daily side work with enthusiasm and motivation. 
• Serve alcoholic/nonalcoholic beverages in accordance with federal, state, local and company regulations. 
• Complete any other tasks as requested by management. 

Who you are 

• A team player with a heart for hospitality. 
• Entrepreneurial at heart and innovative in mind. 
• Customer-focused, with guests, clients and employees at the forefront of your thinking. 
• Nimble and able to adapt to change quickly. 
• Committed to sharing and togetherness and value the family mindset of our organization. 
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation. 
• An expert in prioritizing with the ability to use time wisely. 
• Dedicated with a strong work ethic and can work both individually and with a team. 
• Steadfastly driven to ensure the safety and security of the guests and their belongings. 
• Comfortable following directions, guidelines and work objectives. 
• Capable of exerting up to 50 pounds of force occasionally. 
• Capable of standing for an entire shift or for an extended amount of time. 
• Capable of learning POS systems if called upon. 
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling. 
• A must: A social butterfly — creating a positive experience for our guests. 

Benefits 

• We are proud to offer competitive wages and the following benefits for full-time employees: 
• PTO 
• Hotel and restaurant discounts available at select LodgeWorks properties 
• Health, vision and dental benefits? 
• 401(k) plans with matching contributions? 
• Paid holidays? 
• Short-term and long-term disability (company sponsored)? 
• Referral bonuses? 
• Flexible spending accounts? 

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LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.