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Reservationist
4 months ago
Hiring Immediately: Reservationist
Benefits:
- BCBS health insurance & other options including dental
- Employee Assistance Program (EAP)
- Restaurant discounts
- Opportunities for career growth
Tre Dita and Bar Tre Dita are a collaboration between award-winning Chef Evan Funke (Felix, Mother Wolf, Funke) and Lettuce Entertain You. Italian for "three fingers," Tre Dita is a nod to the precise thickness of a properly cut bistecca Fiorentina, which the “cucina Toscana” serves from its open-hearth, wood-fired grill, along with handmade pastas and more. Located on the second floor of The St. Regis Chicago, designed by award-winning architect Jeanne Gang, Tre Dita offers sweeping views of Lake Michigan and the Chicago River in Chicago’s Lakeshore East and is open for dinner service seven nights a week.
Caring. Creative. Careers.
Join the Lettuce Entertain You team Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
EOE. We participate in E-Verify / Participamos en E-Verify
The Reservationist answers inbound calls, takes reservations, updates the
reservations database and provides engaging customer service to effectively address guest requests;
also communicates with management with questions or concerns.
Essential Functions
- Answer inbound calls;
receive, record and confirm all reservations; and provide engaging customer
service to address guests’
requests, including but not limited to suggesting alternatives reservations as
needed, using sales techniques and answering questions about the restaurant and
menu; and communicates with management as needed with questions or concern - Efficiently handle
special requests including but not limited to assisting guests including those
with disabilities using Company guidelines - Update and maintain
accuracy of guest profiles in reservations database - Follow all steps of
service - Ensure that the office
and/or host desk are kept clean and organized throughout the shift - Understand and respond
knowledgeably to questions about the restaurant and menu - Understand and follow the food allergy
procedure and special orders/restrictions - Work a variety of hours,
days and shifts, including weekends - Comply with all safety
and sanitation (including handwashing) guidelines and procedures - Proficiently use and
operate all necessary tools and equipment, including the reservation,
telephone, paging and voicemail systems, and phone etiquette and message
guidelines - Successfully complete
alcohol awareness training as required
Key Responsibilities and Duties
- Ensure the overall guest experience
exceeds expectations and anticipate guests’ needs - Greet guests with a warm, sincere smile
- Use tact and good judgement when dealing
with guest challenges and respond to guest needs with patience and courtesy - Assist with taking carryout orders and
enter them through an online software program - Assist with maintaining restrooms
- Maintain
proficiency in the use and operation of all necessary tools and equipment,
including the reservation, telephone, paging and voicemail systems - Comply with all safety and sanitation
guidelines and procedures - Follow all rules, policies, procedures
and conditions of employment, including those outlined in the Employee Handbook - Get along well with others and be a team
player - Other duties will be assigned as needed