Associate Analyst, Annuity Operations

4 weeks ago

Tempe, United States LPL Financial Full time

Job Overview:

The Annuity Operations Associate supports our Financial Advisors, their assistants and internal business partners in the purchase of annuities via the Annuity Order Entry (AOE) platform. This individual is part of a specialized operations team supporting annuity processing volumes of approximately 1000 orders submitted daily. The operations team is responsible for all oversight,audit and processing of daily tasks to support the Annuity order entry platform and its users. In addition to operational tasks, the associate will be responsible for making outbound calls to Advisors regarding annuity purchases or corrections, answers questions regarding annuity products or policies and must be familiar with standard concepts, practices, and procedures within annuity industry. They will also provide support to the Annuity Service Experience team, internal and external partners by identifying, researching and resolving or reporting technical problems received via email or inbound phone requests, while properly documenting, tracking, and monitoring issues to ensure timely resolution.

Responsibilities:

Perform operational tasks as they are assigned and provide necessary training to peers to help strengthen the overall department knowledge. Tasks include, but are not limited to AOE Tier 2 mailbox, Trade Busts and oversight reports assigned by Sr Management.

Make outbound calls to Advisors regarding annuity purchases or corrections, answers questions regarding annuity products or policies.

Review and processing of Letter of Indemnities for initial processing to disbursement and payouts, including partnering with Supervisisory Principal, Management, Accounts Payable and Client Compensation to ensure proper billing and level of oversight Assist with M&A support through project and onboarding work that needs to be completed when requested Maintain a high-level

knowledge of LPL processes and system platforms as they relate to annuity purchases, corrections and operations.

Provide SME support to team members when needed Provide feedback regarding process workflow for purpose of increasing efficiencies and identifying potential areas for improvement (i.e. leaning in with curiosity) Triage escalations reported by front line team, AOE Tier 2 mailbox, team chat or assigned by management. Escalate any escalations that are above knowledge level to next level of support. 

Follow up with communications to close out the escalated requests and provide training to the team when needed.

Perform UAT testing and onboarding of new products, product/platform updates for AOE by partnering with carriers, vendors and internal business partners, as needed or assigned.

Provide status reporting of all onboarding updates/issues and properly communicate to all involved. Assist the front line team with inbound calls to help maintain SLA, provide excellent customer service and answer questions in the team chat.

Ability to lean in when escalated service levels require shift if priorities.

Supports tasks that are dedicated to annuity projects and initiatives through collaboration with internal and external partners.

Mitigate risk by completing any company required training, properly escalating issues and following department policies and procedures.

Support inbound call volume when we are experiencing high volume or when queuing.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience . We are looking for people who thrive in a fast-paced environment , are client-focused , team oriented , and are able to execute in a way that encourages creativity and continuous improvement .

Requirements:

Understanding of the annuity/trade workflow focusing on commissions, rep IDs, carrier partnership and forms.

1-2 years of relevant experience (financial operations, annuity service or call center preferred)

High school diploma

Core Competencies:

Basic macro use

Basic Excel skills including filtering, data entry and report review

Basic business written and verbal communication skillss

Strong attention to details

Strong client focus

Strong work ethic

Strong organizational skills

Analytical and critical thinking skills

Commit to owning the customer experience by driving satisfaction to high levels and adhering to our corporate values

Preferences:

Software/Systems Skills Required/Preferred: MS Office, BETA, ClientWorks, ServiceWorks, Nice, Documentum, Electronic Order Entry

Bachelor's degree

Understanding of lean six sigma preferred.

Pay Range:

$23.08-$34.62/hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer

  • Field Supervision Director

    1 week ago

    Tempe, United States Edward Jones Full time

    Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you. Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is...

  • Associate Analyst, Performance and Data Recon

    2 weeks ago

    Tempe, Arizona, United States LPL Financial Full time

    Job Overview:Our Associate Analyst in Security Master and Pricing is a team expert responsible for providing unparalleled customer support for LPL's mutual fund trade data and pricing. The reporting includes advisor/client reporting, firm-level financial reporting and risk reporting. Utilizing various tools and data sources, the Associate Analyst will be...

  • Associate Analyst, Performance and Data Recon

    3 weeks ago

    Tempe, Arizona, United States LPL Financial Full time

    Job Overview:Our Associate Analyst in Security Master and Pricing is a team expert responsible for providing unparalleled customer support for LPL's mutual fund trade data and pricing. The reporting includes advisor/client reporting, firm-level financial reporting and risk reporting. Utilizing various tools and data sources, the Associate Analyst will be...

  • Ip Analyst

    4 days ago

    Tempe, United States Clarivate Full time

    As an IP Analyst on the IP Admin team at Clarivate, you will provide paralegal support throughout the patent lifecycle. You will work closely with the United States Patent & Trademark office as well as other law firms, agents, and clients to accomplish this. You will be managing legal portfolios based on your assigned client. We are looking for someone that...

  • Associate Service Consultant

    2 weeks ago

    Tempe, United States LPL Financial Full time

    Are you a team player? Are you curious to learn? Are you interested in supporting others as they grow their business? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you! LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the...

  • Associate Service Consultant

    2 weeks ago

    Tempe, United States LPL Financial Full time

    Are you a team player? Are you curious to learn? Are you interested in supporting others as they grow their business? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you! LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the...

  • Kyc Operation Analyst

    1 week ago

    Tempe, United States themesoft Full time

    **This Thiru from Themesoft INC.** **Kindly let me know if you are interested in this opportunity** Role: KYC Operations Analyst Location:Tempe.AZ Duration:1 Year contract The Client Onboarding Quality Control Officer will be part of the Wealth Management Client Operations organization, reviewing requirements of client onboarding, to include the...

  • Associate Service Consultant

    4 weeks ago

    Tempe, Arizona, United States LPL Financial Full time

    Are you a team player? Are you curious to learn? Are you interested in supporting others as they grow their business? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for youLPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor,...

  • Operation Analyst

    4 weeks ago

    Tempe, United States Themesoft Inc. Full time

    W2 & local candidates only Role: KYC Operations AnalystClient: CognizantPayrate: $25- W2maxLocation: Tempe, AZ (onsite at office)Job description:· 1 to 4 years of KYC Operations experience· ---------------------------------Required skills-------------------------------------· Subject matter knowledge of KYC client onboarding.· ▪ Skill set to perform...

  • Operation Analyst

    1 month ago

    Tempe, United States Themesoft Inc. Full time

    W2 & local candidates only Role: KYC Operations AnalystClient: CognizantPayrate: $25- W2maxLocation: Tempe, AZ (onsite at office)Job description:· 1 to 4 years of KYC Operations experience· ---------------------------------Required skills-------------------------------------· Subject matter knowledge of KYC client onboarding.· ▪ Skill set to perform...

  • Associate Analyst, Operations

    2 weeks ago

    Tempe, United States LPL Financial Full time

    Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you! LPL Financial (NASDAQ: LPLA) was founded on the principle that...

  • KYC Operations Analyst

    4 weeks ago

    Tempe, United States Themesoft Inc. Full time

    Role: KYC Operations AnalystLocation: Tempe, AZ (onsite at office)Duration: ContractRate: $30/hr on W2Job description:1 to 4 years of KYC Operations experiencePerform KYC and client documentation analysis in support of the approval process for new customers, along with any remediation, renewal or amendments for existing customers, and identify and apply...

  • KYC Operations Analyst

    2 months ago

    Tempe, United States Themesoft Inc. Full time

    Role: KYC Operations AnalystLocation: Tempe, AZ (onsite at office)Duration: ContractRate: $30/hr on W2Job description:1 to 4 years of KYC Operations experiencePerform KYC and client documentation analysis in support of the approval process for new customers, along with any remediation, renewal or amendments for existing customers, and identify and apply...

  • KYC Operations Analyst

    2 months ago

    Tempe, United States Themesoft Inc. Full time

    Role: KYC Operations AnalystLocation: Tempe, AZ (onsite at office)Duration: ContractRate: $30/hr on W2Job description:1 to 4 years of KYC Operations experiencePerform KYC and client documentation analysis in support of the approval process for new customers, along with any remediation, renewal or amendments for existing customers, and identify and apply...

  • KYC Operations Analyst

    4 weeks ago

    Tempe, United States Themesoft Inc. Full time

    Role: KYC Operations AnalystLocation: Tempe, AZ (onsite at office)Duration: ContractRate: $30/hr on W2Job description:1 to 4 years of KYC Operations experiencePerform KYC and client documentation analysis in support of the approval process for new customers, along with any remediation, renewal or amendments for existing customers, and identify and apply...

  • Derivative Operations Analyst

    6 days ago

    Tempe, United States MUFG Bank, Ltd. Full time

    **Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...

  • Syndicated Loan Operations Analyst

    3 weeks ago

    Tempe, United States MUFG Bank, Ltd. Full time

    **Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...

  • Ip Docketing Clerk/legal Support Analyst

    4 weeks ago

    Tempe, United States Booth Udall Fuller, PLC Full time

    **Booth Udall Fuller, PLC** **IP Docketing Clerk/Legal Support Analyst** **Tempe, Arizona** **Full-time** Are you eager to learn? Do you love jumping in to help others? Do you have a keen eye for details and can efficiently manage multiple tasks? If so, we would love to have you join our team! Booth Udall Fuller is seeking an IP Docketing Clerk/Legal...

  • Syndicated Loan Operations Analyst

    2 weeks ago

    Tempe, Arizona, United States MUFG Bank, Ltd. Full time

    Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships,...

  • Associate Analyst, Performance and Data Recon

    1 week ago

    Tempe, United States LPL Financial Full time

    **Job Overview**: **Responsibilities include, but are not limited to**: - Run and Review QC Reports - Manages monthly quality controls. - Data flow management and quality control to ensure all investment data is processed into downstream systems. - Work effectively and efficiently with other business units (internal and external) to resolve investment data...