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Guest Service Expert

3 months ago

Lakewood, United States Smashburger Full time

SMASHBURGER

Cashier (Guest Service Expert)

Our first Smashburger restaurantopened in 2007 with one single notion in mind; to serve a better burger  Better burgers takes better service, support and teamwork. That's why wetreat our team members fairly in a diverse and safe environment. Withan average of 10 restaurants opening each year, we invest in building internalopportunities for our teams’ learning and growth.” We just build better . BetterBurgers. Better Teams. Better Experiences.

Better Benefits: Build a better experiencework & lifestyle

Tipshare-earn up to $2/hr. extra in tips GetPaid $ to Refer your Friends* 50% ofthe best burgers around (or other menu options) Flexibleschedules in a fun, family friendly, team environment Medical,Dental and Vision Options** Paidtime off – vacation and sick** 401Kmatch (21 and older) EmployeeAssistance Program Fast trackfor career opportunities and management experience Freeuniform and hat

**Eligibilitybased off of time in position and average hours worked

*ReferredEmployees Must Be in Good Standing & Referee must be employed withSmashburger at time of payout. Bonus is paid in two distributions

Cashier Responsibilities

Reporting to the Restaurant General Manager, our Cashiersare the Guest Service Experts (GSE) that champion better burgers In this roleyou will: Greet guests with a smile Responsible forwelcoming new and repeat guests every visit Promote a fun andpositive work environment Teamwork Must beable to work with others on the line and communicate effectively with cooks andmanagers in a busy restaurant environment Be knowledgeable of all menu items so you canmake meal suggestions & answer questions Verify each guest order for accuracy, manage“to-go” orders, process POS transactions and follow cash handling procedures& full understanding of Smashburger rewards program Visit tables after food delivery to ensureguests have everything they need (refills, condiments, etc.) and that theirexperience has been perfect Adhere to all active marketing promotions& encourage guests to complete surveys upon each visit Foster and valuea safe work environment by following all personal and food safety and securitystandards Have pride inkeeping floors, counters, dining area and restrooms clean at all times with theuse of company approved cleaning products Ability tolisten, communicate and work well with others in a busy restaurant environment Values integrityand doing the right thing, even when no one is watching Follow companycash policies to ensure minimal losses through theft or shortages Upsell food itemsto all guests ordering through thoughtful suggestions Follow companyorder accuracy procedures to ensure a happy guest and minimize waste

Cashier(GSE) Requirements

No experience necessary – we buildbetter skills Mustsuccessfully complete Smashburger training program Must be 16 yearsold Physical abilityto stand for extended periods of time & to move and lift boxes of food/supplies up to 25 lbs. Show up on timeto work variable hours/days, including nights, weekends, and holidays Adhere toSmashburger uniform policy Must successfullycomplete Smashburger training program Ability to followall guidelines and procedures set forth by Smashburger, local, state, andfederal employment regulations Must be able toproduce authorized U.S. work documents; Smashburger participates in E-Verify

Allapplicants and employees have an equal opportunity for employment andadvancement within Smashburger. Smashburger is dedicated to the principles of equal employmentopportunity. We prohibit unlawfuldiscrimination against applicants, prospective applicants, or employees on thebasis of age 40 and over, race, sex, color, religion, national origin,disability, genetic information, sexual orientation, gender identity, militaryor veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassmentbased on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has thepurpose or effect of substantially interfering with an individual’s workperformance or creating an intimidating, hostile, or offensive workenvironment. We maintain a workplacefree of racial slurs and bias. This policy applies to all employees, includingmanagers, supervisors, co-workers, and non-employees such as customers,clients, vendors, consultants, etc. Any conduct in violation of these companypolicies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination,harassment or retaliation will be subject to disciplinary action, up to andincluding immediate discharge.