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Sr Fulfillment Specialist

1 month ago

Charlotte, United States Bank of America Full time

Description

:
This job is responsible for being the first point of contact for Treasury clients submitting implementation of treasury, cash management, card, merchant and depository product requests via email channel, and phone. Key responsibilities include handling end-to-end processing for moderately complex implementations and ensuring engagement of internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) as appropriate. Job expectations include working directly with the client to resolve implementation issues.


Responsibilities:

Implements standard and common Treasury product packages for clients Monitors progress of implementation and end to end resolution as applicable Responds to implementation requests received by email and phone, and questions from internal partners or clients Conducts research using various bank systems to enable response to client questions and inquiries

Skills:

Attention to Detail Customer and Client Focus Oral Communications Account Management Adaptability Analytical Thinking Critical Thinking Active Listening Collaboration Problem Solving Stakeholder Management Written Communications

Shift:

1st shift (United States of America)

Hours Per Week: 

40