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Customer Service Rep(09408)

4 months ago

Huntsville, United States Domino's Franchise Full time
Job Description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, provide product/service. The best CSRs are genuinely excited to help customers. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Manage incoming calls
  • Assist in preparing food orders
  • Daily and weekly cleaning tasks
  • Identify and assess customers’ needs
  • Handle customer complaints and provide appropriate solutions
  • Follow procedures, guidelines and policies

Qualifications

  • Excellent organizational skills
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer Service Representatives must be at least 16 years of age.


Additional Information

  • Benefits - All team members are eligible for benefits (eligibility for certain benefits dependent on approximate hours worked per week)
  • Perks - Discounts on menu items, a safe work environment, and opportunities for Career growth and advancement
  • Schedule - Flexible scheduling and opportunities for overtime.

 

All your information will be kept confidential according to EEO guidelines.

 

 

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

  • Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

  • For short distances for short durations
  • Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

  • Paperwork is normally completed in an office at a desk or table

Lifting

  • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
  • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
  • Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

  • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
  • Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
  • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
  • During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing

  • To move trays which are placed on dollies.
  • A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
  • Trays may also be pulled.

Climbing

  • Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
  • During delivery of product, navigation of five or more flights of stairs may be required.

Stooping/Bending

  • Forward bending at the waist is necessary at the pizza assembly station.
  • Toe room is present, but workers are unable to flex their knees while standing at this station.
  • Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
  • Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

  • Performed occasionally to stock shelves and to clean low areas.

Reaching

  • Reaching is performed continuously; up, down and forward.
  • Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
  • Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
  • Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Machines, Tools, Equipment, Work Aids

  • Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.