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Customer Service Representative III
4 months ago
Hours: 8 AM - 4:30 PM Monday - Friday
Pay Rate: $20 An Hour
Remote Role - Must Be In Eastern Standard Time
THE ROLE:
The Customer Service Associate will provide superior customer support in all areas by providing accurate information related to all products and programs, deliveries and resolution of problems for customers, distributors, and field sales. The associate will assess customer needs related to orders and product inquiries and collaborate with multiple functional groups.
ESSENTIAL DUTIES/PRINCIPAL RESPONSIBILITIES:
• Handle all inquiries and problems of both simple and complex nature on all product lines.
• Provide fast, reliable, and immediate responses to customer inquiries in a calm, professional, and polite manner.
• Prioritize responsibilities and emergency/rush requests from customers.
• Deal directly with a variety of individuals at all levels in a harmonious fashion under fast-paced, critical conditions.
• Service all customer requirements including telephone support, order entry, order expedites, and debit/credit requests.
• Effectively edit and process orders for materials and services from the customer and the field.
• Take incoming phone calls from customers and sales.
• Document and maintain workflow processes and standards.
• Participation in Xylem Watermark volunteer activities.
EDUCATION, EXPERIENCE, SKILLS:
• Associate's Degree or bachelor's Degree (Preferred but NOT required) OR 2 - 5 years of OTJ-related experience.
• Proficient knowledge of Microsoft software, Salesforce, and BPCS a plus.
• General office and organizational skills – including multi-tasking.
• Must be able to handle customer situations.
• Demonstrated ability to drive change and meet deliverables.
• Customer Service/Vendor Management experience.
• Ability to work with multiple functional groups on multiple projects.
• Knowledge of International Trade Compliance.
• Background in Account Management & Customer Service.
APPLY IMMEDIATELY
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
