Front Desk Scheduler

1 week ago

Aurora, United States University of Colorado Full time
Front Desk Scheduler -33920University Staff

Description

University of Colorado Anschutz Medical Campus

Department of Obstetrics and Gynecology, Division of Maternal Fetal Medicine

Working Title: Front Desk Scheduler

Position: #00783010 – Requisition: #33920

Job Summary:

The Front Desk Scheduler is responsible for providing outstanding customer service to the assigned physicians, referring providers and patients within the Division of Maternal Fetal Medicine. The individual in this position will perform a broad spectrum of duties related to the effective and efficient scheduling of patients for outpatient visits and procedures in the Maternal Fetal Medicine offices. This includes maintaining precise interactions with nurses, physicians, and any other departments or functions involved in the delivery of patient care services.

The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, insurance verifications and/or pre-authorizations as necessary. The Front Desk Scheduler will NOT disseminate any clinical information such as diagnosis, test results or post care instructions.

Key Responsibilities:

Schedule outpatient visits, including completing data entry in Epic and preparing all necessary documentation within medical records for the physician(s) to review. Must understand the relative timeline of patient visits and procedures and schedule accordingly.This will frequently require working with multiple room schedules and adjusting based on each patient’s needs. Obtain referrals and pre-authorizations as necessary for all clinic patient encounters, procedures and genetic testing as needed. This will require interactions with insurance companies. Request Interpreter Services if necessary. Serve as a liaison for the patients in relation to all non-clinical issues; resolve issues based on independent judgement. Collect appointment fees as necessary. Process requests for medical records. Triage new patient referrals (fax and phone) with direction from the clinical team; email out new patient information. Answer incoming patient phone calls. Demonstrates responsibility and accountability for all reception, registration and front-end practices. Demonstrates excellence in customer service and satisfaction levels for internal and external customers. Establishes and maintains effective working relationships with leadership, physicians, colleagues and patients, addresses concerns in a forthright manner. Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures, and external governmental agencies.

Work Location:

Onsite – this role is expected to work onsite and is located in Fort Collins, Colorado, 80524

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: .

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications :

Two years of experience in an occupational field related to the work assigned to the position. High School Diploma or GED. Substitution: Appropriate education will substitute for the required experience on a year-for-year basis.

Preferred Qualifications:

EPIC experience. MS Office experience. Bilingual, Spanish-speaking. Understanding of HIPAA practices and patient confidentiality. Experience with appointment scheduling and insurance verification. Two (2) years or more of administrative experience in a health-care setting.

Conditions of Employment:

Current Basic Life Support (BLS) for Healthcare Providers issued by American Heart Association or American Red Cross healthcare provider level CPR certification or be willing, able, and eligible to obtain certification within 30 days of employment. Must be able to work in-person. Must be able to travel to alternate locations as assigned.

Knowledge, Skills and Abilities:

Ability to maintain a positive attitude with clients, employees, and management. Ability to work quickly – individually and as part of a team. Ability to read, analyze, and interpret policies, documents, and regulations. Must be detail-orientated and maintain excellent organizational skills. Must be tech savvy (ability to understand, apply, and benefit from technology). Ability to effectively communicate at all levels, to include physicians, leadership, and staff. Ability to work within large, complex healthcare systems. Ability to attest to computer proficiency and learn new computer applications. Ability to keyboard/type, write legibly, and accurately record information. Ability to analyze and interpret data. Ability to organize workflow with particular focus on tracking patient care and improving patient flow. Effectively copes with fast-paced environment and typical job stressors. Ability to deal calmly and courteously with people. Ability to follow oral and written instructions and established procedures. Ability to multitask efficiently and effectively while maintaining quality control standards. Ability to maintain accuracy, consistency, and confidentiality. Demonstrates personal integrity, honesty and sincerity at all times. Ability to perform basic filing, office procedures and word processing. Ability to adhere to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance.

How to Apply

  • Front Desk Agent

    2 weeks ago

    Aurora, United States Midwest Management Full time

    _Hotel Front Desk Agent_ Front Desk Agent - We are currently looking for a part time or full time Front Desk Agent. You’ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner. - Must be able to work Fridays, Saturday, Sundays and Holidays - $16.00 per hour - Key responsibilities of a Front...

  • Front Desk Associate

    1 month ago

    Aurora, United States Troon Golf Full time

    Heritage Eagle Bend Golf Clubis excited to announce the exceptional career opportunity of part-time Front Desk Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. Summary: A Guest Service Associate provides quality Customer Service to everyone at Heritage...

  • Front Desk Associate

    3 weeks ago

    Aurora, United States Troon Golf Full time

    Heritage Eagle Bend Golf Clubis excited to announce the exceptional career opportunity of part-time Front Desk Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. Summary: A Guest Service Associate provides quality Customer Service to everyone at Heritage...

  • Dental Front Desk

    3 weeks ago

    Aurora, United States United Dental Partners Full time

    **Role Overview** We are looking for a qualified full-time Front Desk receptionist to act as the first point of contact for patients in our Dental office located in the Fox Valley area of Aurora, IL. The right applicant will have experience greeting patients, verifying insurance and personal information, answering questions and directing patients until they...

  • Dental Front Desk

    3 weeks ago

    Aurora, United States United Dental Partners Full time

    *Role Overview*We are looking for a qualified full-time Front Desk receptionist to act as the first point of contact for patients in our Dental office located in the Fox Valley area of Aurora, IL. The right applicant will have experience greeting patients, verifying insurance and personal information, answering questions and directing patients until they are...

  • Front Desk Associate

    2 months ago

    Aurora, United States Goldfish Swim School - Aurora Full time

    Job DescriptionJob DescriptionSmile its a small action that makes a big difference!We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! We desire to maintain a get it mentality, a want it attitude and the capacity to learn and grow professionally and personally. That is why we smile!Goldfish...

  • Front Desk Associate

    1 month ago

    Aurora, United States Goldfish Swim School Full time

    Smile… it’s a small action that makes a big difference! We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! We desire to maintain a “get it mentality, a “want it” attitude and the “capacity” to learn and grow professionally and personally. That is “why we smile! Goldfish...

  • Overnight Front Desk Manager

    2 weeks ago

    Aurora, United States Marriott Full time

    Job Number 24098758 Job Category Rooms & Guest Services Operations Location Gaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office...

  • Front Desk Attendant

    3 weeks ago

    Aurora, United States Inns of Aurora Full time

    $17-25 hourly depending on experience Position Purpose: Under the direction of the Director of Rooms, The Front Desk Attendant plays a crucial role in making our guests' stay memorable and hassle-free. As the first point of contact, they go above and beyond to provide exceptional assistance, both in person and over the phone. From handling guest room...

  • Front Desk Agent

    2 months ago

    Aurora, United States Aurora Inn Hotel and Event Center Full time

    Job DescriptionJob DescriptionWe are seeking a Front Desk Agent to become a part of our team. New ownership means great opportunities to grow and advance. If you love working with people and are good at problem solving and creating a great guest experience, we are your place!!Responsibilities:Register and assign rooms to guestsConfirm phone and online...

  • Front Desk Coordinator

    4 weeks ago

    Aurora, United States Lone Peak Dental Group Full time

    Are you a Front Desk Coordinator in the dental field? Looking for a job that offers a flexible schedule and full-time hours? Do you enjoy working with kids and teens? Do you want to help patients build healthy habits that last a lifetime? Colorado Kids Dental is looking for a hard-working, reliable Front Office Coordinator for our Aurora-based team. We...

  • Front Desk Coordinator

    4 weeks ago

    Aurora, United States Lone Peak Dental Group Full time

    Are you a Front Desk Coordinator in the dental field? Looking for a job that offers a flexible schedule and full-time hours? Do you enjoy working with kids and teens? Do you want to help patients build healthy habits that last a lifetime? Colorado Kids Dental is looking for a hard-working, reliable Front Office Coordinator for our Aurora-based team. We offer...

  • Front Desk Coordinator

    2 weeks ago

    Aurora, United States Lone Peak Dental Group Full time

    Are you a Front Desk Coordinator in the dental field? Looking for a job that offers a flexible schedule and full-time hours? Do you enjoy working with kids and teens? Do you want to help patients build healthy habits that last a lifetime? Colorado Kids Dental is looking for a hard-working, reliable Front Office Coordinator for our Aurora-based team. We offer...

  • Front Desk Coordinator

    3 weeks ago

    Aurora, United States Lone Peak Dental Group Full time

    Are you a Front Desk Coordinator in the dental field? Looking for a job that offers a flexible schedule and full-time hours? Do you enjoy working with kids and teens? Do you want to help patients build healthy habits that last a lifetime? Colorado Kids Dental is looking for a hard-working, reliable Front Office Coordinator for our Aurora-based team. We...

  • Overnight Front Desk Manager

    2 weeks ago

    Aurora, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process....

  • Front Desk Attendant

    4 weeks ago

    Aurora, United States Inns of Aurora Full time

    $17-25 hourly depending on experiencePosition Purpose: Under the direction of the Director of Rooms, The Front Desk Attendant plays a crucial role in making our guests' stay memorable and hassle-free. As the first point of contact, they go above and beyond to provide exceptional assistance, both in person and over the phone. From handling guest room...

  • Front Desk Attendant

    4 weeks ago

    Aurora, United States Inns of Aurora Full time

    Job DescriptionJob Description$17-25 hourly depending on experiencePosition Purpose:Under the direction of the Director of Rooms, The Front Desk Attendant plays a crucial role in making our guests' stay memorable and hassle-free. As the first point of contact, they go above and beyond to provide exceptional assistance, both in person and over the phone....

  • Front Desk Attendant

    4 weeks ago

    Aurora, United States Inns of Aurora Full time

    $17-25 hourly depending on experience Position Purpose: Under the direction of the Director of Rooms, The Front Desk Attendant plays a crucial role in making our guests' stay memorable and hassle-free. As the first point of contact, they go above and beyond to provide exceptional assistance, both in person and over the phone. From handling guest room...

  • Front Desk Agent

    4 weeks ago

    Aurora, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    2 weeks ago

    Aurora, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...