Front Desk Associate

3 weeks ago

Aurora, United States Goldfish Swim School Full time

Smile… it’s a small action that makes a big difference

We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN We desire to maintain a “get it mentality, a “want it” attitude and the “capacity” to learn and grow professionally and personally. That is “why we smile

Goldfish Swim School Core Values:

• We go above and beyond with every detail to create a GOLDEN EXPERIENCE

• We believe in nurturing a culture that provides WOW CUSTOMER SERVICE.

• We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.

• We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.

• We make a big deal about life’s accomplishments by remembering to CELEBRATE

Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on the job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile too

Check out the roles where you can build and develop your career:

• Front Desk Support

• Swim Instructor

• Lifeguard

Job Qualifications and Skills For All Positions:

• Prior experience in a sales position following either cold or warm leads

• Advance through cross-training in multiple roles and substitutes when necessary

• Provide a Golden Experience to our students, families, and team members

• Ability to work with children

• Prior related leadership and teaching experience is preferred (supervisory roles)

• Excellent communication and organizational skills

Front Desk Specific:

• Connecting with warm leads in the sales dashboard through email and phone

• Completion of daily tasks and timely attention to overdue tasks on the sales dashboard

• Addresses inquiries via phone, digital and in person and follows up timely

• Checks in students on the attendance tracking system and prepares lesson schedules for team members

• Resolves account matters and contacts guests for clarification purposes

• Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space

• Updates informational displays with accurate and timely promotions and literature

• Monitor Snack area and providing guidance to Snack Shack staff

• Advances through cross-training in multiple roles and substitutes when necessary

• Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members

• Enforces safety rules and regulations to prevent accidents; administers first aid when necessary

• Problem solver and creative thinking skills to identify and resolve challenges

• Excellent communication and organizational skills

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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