T-Mobile - Retail Sales Manager - Frederick, MD

6 months ago

Frederick, United States United Wireless Full time

Be unstoppable with us

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop


Job Overview:

As a Retail Store Manager, you're ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world. Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.


Job Responsibilities:

  • Complete observations of store employees' interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
  • Assist with customer-related issues that would positively impact the customer's experience within the T-Mobile brand & expectations.
  • Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
  • Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
  • Maintain a neat clean organized store environment at all times.
  • Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
  • Support your team through development, training, mentoring, driving behaviors that will lead to earning a place in our customer's hearts and store employee success.
  • Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
  • Support team initiatives and create an inclusive environment.
  • Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store's assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
  • Show your team you're invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
  • Ensure store employees meet and/or exceed defined, monthly success measurements.
  • Meet or exceed sales goals for the store.
  • Actively upholds all United Wireless and T-Mobile policies and procedures.

Requirements:

  • At least 18 years of age
  • Legally authorized to work in the United States
  • Must have reliable transportation
  • Must have open availability / no schedule restrictions
  • Availability to work a flexible schedule that includes weekends, evenings, and holidays
  • Ability to work the needs of the business, which may include 44 hours or more per week

Education:

  • High School Diploma / GED

Work Experience:

  • 1-3 years Management experience in retail sales
  • 1-3 years Sales & sales management experience

Knowledge, Skills, and Abilities:

  • Communication
  • Microsoft Office
  • Store Management
  • Store Operations
  • Customer Service

Benefits:

The following are offered to our full-time employees:

  • Health / Dental / Vision / Life Insurance
  • Long Term and Short Term Disability
  • Paid Time Off

Physical Demands:

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


While performing the duties of this position, the Retail Sales Representative is regularly required to stand and lean over, use hands and fingers, handle and feel objects, pens, use telephone, talk and hear. This person will work in a construction environment at times. Must be able to work a 40-hour work week and must be able to work nights, weekends and holidays. Must be able to stand or sit for long periods of time. Ability to use both hands in fine, gross manipulation of small tools, such as copier, computer, and telephone. Must have ability to see well enough to read handwritten and typewritten material.


Equal Employment Opportunity:

United Wireless is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.


Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process.


About United Wireless:

United Wireless presently operates over one hundred T-Mobile-branded retail shops nationwide. Established in 2007 and based in Farmington Hills, Michigan. United Wireless is the fasted growing TPR in the nation. Although we have grown through leaps and limits over the last few years, our company tradition stays the same. We are a corporation with a family feel.

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