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Experience Specialist- CMPG Pediatrics North Allen
3 months ago
Experience Specialists reflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.
Qualifications:
ADDITIONAL REQUIREMENTS
Use of usual and customary equipment used to perform essential functions of the position.
SKILLS AND KNOWLEDGE
Ability to demonstrate strong customer service skills.
Ability to effectively enter information into a variety of computer programs.
Ability to understand and apply guidelines, policies and procedures.
Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds.
Writes, reads, comprehends and speaks fluent English.
Multicultural sensitivity.
Microsoft Office - basic computer skills.
Customer/patient focused.
Critical thinking skills using independent judgment in making decisions.
Essential Functions: