Patient Experience Liaison
4 weeks ago
Department:
Patient Experience
Schedule/Status:
3pm-11pm; Full Time
Standard Hours/Week:
40
General Description:
Under the direct supervision of the Patient Experience Professionals, the primary function of the Patient Experience Liaison is to welcome patients, their families, and visitors as they enter the Medical Center and/or the Emergency Department (ED). The liaison will orient patients to the processes that will occur during the ED visit. The liaison will also attend to the needs of visitors and patients entering the hospital through the Emergency Room entrance. For those patients, families or visitors waiting in the ED waiting room, the liaison keeps them informed about next steps. Works closely with all services care partners regarding patient and family member needs. The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.
Key Responsibilities:
- Welcomes all patients and visitors coming into the waiting room.
- Communicates with patients and family members regarding status of next steps and helps manage expectations. Anticipates expectations and needs and addresses them proactively.
- Communicates with care partners regarding patient arrival and questions or concerns from family members.
- Works proactively to manage waiting area(s) to prevent issues or complaints.
- Engages visitors in conversation to ease anxiety, answer questions, and make them feel welcome.
- Ensures cleanliness and healing environment in waiting room.
- Acts as the ADA Coordinator: knowing where the appropriate auxiliary aids are stored and how to operate them. Responsible for ensuring the maintenance, repair, replacement and distribution of such aids.
- Additionally, the ADA Coordinator is responsible for working with the Human Resources & People Development Departments to ensure that all Parrish Healthcare Care Partners are trained on the auxiliary aids and services described in the Communications with Sensory Impaired or Language Barrier Patients.
- Knows fire and safety procedures. Performs other duties as assigned.
- Complies with National Patient Safety Goals
Formal Education:
- High school diploma or GED required.
- One year to two years in Customer Service
- BCLS through American Heart Association (to be obtained within first six months of hire)
-
Patient Experience Liaison
3 weeks ago
Titusville, United States Parrish Healthcare Full time**Department**: Patient Experience **Schedule/Status**: 3pm-11pm; Full Time **Standard Hours/Week**: 40 **General Description**: Under the direct supervision of the Patient Experience Professionals, the primary function of the Patient Experience Liaison is to welcome patients, their families, and visitors as they enter the Medical Center and/or the...
-
Patient Experience Liaison
3 weeks ago
Titusville, United States Parrish Medical Center Full timeDepartment: Patient Experience Schedule/Status: 3pm-11pm; Full Time Standard Hours/Week: 40 General Description: Under the direct supervision of the Patient Experience Professionals, the primary function of the Patient Experience Liaison is to welcome patients, their families, and visitors as they enter the Medical Center and/or the Emergency Department...
-
Patient Experience Liaison
5 days ago
Titusville, United States Parrish Medical Center Full timeDepartment: Patient Experience Schedule/Status: 3pm-11pm; Full Time Standard Hours/Week: 40 General Description: Under the direct supervision of the Patient Experience Professionals, the primary function of the Patient Experience Liaison is to welcome patients, their families, and visitors as they enter the Medical Center and/or the Emergency Department...
-
Patient Experience Liaison
3 weeks ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment: Patient ExperienceSchedule/Status:3pm-11pm; Full TimeStandard Hours/Week:40General Description:Under the direct supervision of the Patient Experience Professionals, the primary function of the Patient Experience Liaison is to welcome patients, their families, and visitors as they enter the Medical Center and/or the...
-
Patient Experience Liaison
2 weeks ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment: Patient ExperienceSchedule/Status:3pm-11pm; Full TimeStandard Hours/Week:40General Description:Under the direct supervision of the Patient Experience Professionals, the primary function of the Patient Experience Liaison is to welcome patients, their families, and visitors as they enter the Medical Center and/or the...
-
Patient Experience Liaison
2 weeks ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment: Patient ExperienceSchedule/Status:3pm-11pm; Full TimeStandard Hours/Week:40General Description:Under the direct supervision of the Patient Experience Professionals, the primary function of the Patient Experience Liaison is to welcome patients, their families, and visitors as they enter the Medical Center and/or the...
-
Patient Experience Liaison
6 days ago
Titusville, United States Parrish Health Network Full timeDepartment: Patient Experience Schedule/Status: 3pm-11pm; Full Time Standard Hours/Week: 40 General Description: Under the direct supervision of the Patient Experience Professionals, the primary function of the Patient Experience Liaison is to welcome patients, their families, and visitors as they enter the Medical Center and/or the Emergency Department...
-
Associate Director, Mood Patient Experience
2 months ago
Titusville, United States Johnson & Johnson Full timeAt Johnson & Johnson Innovative Medicine, what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. We are Johnson & Johnson. Our mission drives us. Our patients inspire us....
-
Titusville, United States Johnson & Johnson Full timeJohnson & Johnson is currently recruiting for a Technical Product Manager, Patient Experience. This position’s primary location will be Titusville, NJ with occasional domestic travel primarily in the NJ, PA area. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion, we are proud to be an equal...
-
Associate Director, Patient Experience
1 day ago
Titusville, United States Johnson & Johnson Full timeDescription The Associate Director, Patient Experience (Px) Marketing, Pulmonary Hypertension-Titusville, NJ At Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it...
-
Accreditation and Patient Safety Coordinator
3 weeks ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Risk Management/QRMSchedule/Status:8am-430pm; Full TimeStandard Hours/Week:40General Description:Under the general supervision of the Quality Manager, the Accreditation and Patient Safety Coordinator coordinates the ongoing development of a continuous performance improvement culture that includes the coordination of...
-
Accreditation and Patient Safety Coordinator
2 weeks ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Risk Management/QRMSchedule/Status:8am-430pm; Full TimeStandard Hours/Week:40General Description:Under the general supervision of the Quality Manager, the Accreditation and Patient Safety Coordinator coordinates the ongoing development of a continuous performance improvement culture that includes the coordination of...
-
Accreditation and Patient Safety Coordinator
2 weeks ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Risk Management/QRMSchedule/Status:8am-430pm; Full TimeStandard Hours/Week:40General Description:Under the general supervision of the Quality Manager, the Accreditation and Patient Safety Coordinator coordinates the ongoing development of a continuous performance improvement culture that includes the coordination of...
-
Accreditation and Patient Safety Coordinator
2 weeks ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Risk Management/QRMSchedule/Status:8am-430pm; Full TimeStandard Hours/Week:40General Description:Under the general supervision of the Quality Manager, the Accreditation and Patient Safety Coordinator coordinates the ongoing development of a continuous performance improvement culture that includes the coordination of...
-
Accreditation and Patient Safety Coordinator
1 week ago
Titusville, United States Parrish Medical Center Full time**Department**: Risk Management/QRM **Schedule/Status**: 8am-430pm; Full Time **Standard Hours/Week**: 40 **General Description**: **Key Responsibilities** - Acts as accreditation agency/organization liaison, coordinates accreditation preparation work teams, and assists with the continued compliance with standards to attain accreditation with high scores....
-
Patient Registrar
3 weeks ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Patient RegistrationSchedule/Status:Varies; Full TimeStandard Hours/Week:40General Description:This position reports to the Patient Access Manager/Supervisor. The Patient Registrar is responsible for promoting and demonstrating Parrish Healthcares Culture of Choice; patient registration. Interviews patients for all...
-
Patient Registrar
2 weeks ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Patient RegistrationSchedule/Status:Varies; Full TimeStandard Hours/Week:40General Description:This position reports to the Patient Access Manager/Supervisor. The Patient Registrar is responsible for promoting and demonstrating Parrish Healthcares Culture of Choice; patient registration. Interviews patients for all...
-
Patient Registrar
2 weeks ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Patient RegistrationSchedule/Status:Varies; Full TimeStandard Hours/Week:40General Description:This position reports to the Patient Access Manager/Supervisor. The Patient Registrar is responsible for promoting and demonstrating Parrish Healthcares Culture of Choice; patient registration. Interviews patients for all...
-
Patient Registration Supervisor
2 months ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Patient RegistrationSchedule/Status:8:00am - 5:00pm; Full TimeStandard Hours/Week:40General Description: Under the direct supervision of the Director of Patient Access responsible to direct overall activities and personnel involved in patient registration. Handles patient problems, reports on dependent workload,...
-
Patient Access Representative
2 months ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Patient RegistrationSchedule/Status:Varies: Full TimeStandard Hours/Week:40General Description:This position reports to the Patient Access Manager/Supervisor. The Patient Access Representative is responsible for promoting and demonstrating Parrish Healthcares Culture of Choice; timely and accurate processes associated...