Associate Director, Mood Patient Experience
3 weeks ago
At Johnson & Johnson Innovative Medicine, what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.
We are Johnson & Johnson. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.
Johnson and Johnson Innovative Medicine is committed to raising the bar on Patient Experience (Px), building a new center of excellence - the Patient Engagement and Customer Solutions (PECS) organization - that will create more personalized, seamless, and supportive experiences for patients during their treatment journey.
The Associate Director, Mood Patient Experience (Px), Neuroscience is responsible for shaping and executing fulfillment and adherence strategy for to support the end-to-end patient experience for patients with Major Depressive Disorder (MDD) and/or Treatment Resistance Depression (TRD). You will be responsible to translate customer insights into a _holistic and integrated strategy _that shapes patient support service design approach for benefit investigations, contracted specialty pharmacy support services, and nursing navigator support services to help patients start and stay in treatment. The role will also require implementation of strategy through customer-facing tactical development as well as training for a variety of constituents.
You will be a member of the Neuroscience Px team, working closely with the patient solutions teams - including field-based access, patient access and affordability solutions, pharmacy solutions, patient and caregiver solutions, and supplier management and operational excellence - to deliver, measure and optimize the patient journey, ensuring that more patients can start and stay on therapy. You will also work across the brand marketing, market access, medical affairs, REMS team, supply chain, trade, and multiple field teams to deliver a patient experience that delights the patient and supports business strategy and objectives.
**A Day in the Life**
Every patient’s healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Janssen recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.
The Associate Director, Mood Patient Experience, Neuroscience works in service to our patients, as an advocate for their needs. Day-to-day responsibilities include:
- **Px Strategy**:Leverage _disrupter competency _to optimize an insight-based End-to-End fulfillment and persistency strategy leveraging research, data, market dynamics, and competitive assessments to inform solution choices inclusive of hub services, affordability services, distribution/dispense, REMS requirements, and nurse navigator support
- **Advancing Equity in Healthcare**:Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations impacted by their specific mood disorder
- **Program Communications**:Help develop compelling and relevant communications to drive awareness and understanding towards MDD/TRD patient engagement programs and support services which focus on on-boarding the prescriber and patient to utilize mood patient support programs
- **Customer-Centric Design Process**:Engage patients, caregivers, and providers in co-creating and continuously optimizing solutions by leveraging _value creator competency _. This includes ownership of all stakeholder insight generation that will inform strategy and solutions
- **Goal Setting**:Define KPIs and establish metrics and goals for Px fulfillment and persistency strategy and solutions
- **Program Design**:Inform requirements for Px solutions and ensure optimal pull-through
- **Orchestration**:Help lead program core teams and ensure required integration of PECS solutions teams, REMS team, brand team, field teams, access teams, supply chain, and trade
- **Communications Planning**:Lead planning efforts for communications (targeting, messaging, creative, channels) and training in support of Px programs - influencing indirectly through brand patient and professional marketing teams
- **Measurement & Reporting**:Report on End-to-End Px performance through the use of PECS dashboards, research, and analytics resources
- **Training**:Help lead training initiatives to ensure strong delivery of patient experience initiatives
- **Program Optimization**:Work closely with program owners in the PECS solutions teams to identify and pull through opportunities to optimize programs
- **Culture**:Support a culture of learning, smart risk-taking and experimentation
- **Diversity & Inclusion**:Create an inclusive environment in support of t
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