Assistant General Manager

6 months ago

Cincinnati, United States Altitude Trampoline Full time

KEY RESONSIBILITIES

General

Work with and support the General Manager; assume GM responsibilities in his/her absence Coach and develop a large and diverse team through clear written and verbal communication Manage all facets of the operation, including regular financial reporting Establish and uphold Altitude standards and expectations Oversee Altitude's defined processes around inventory and reporting responsibilities Oversee labor and spending for entire facility, within the park's guidelines Track all spending and ensure it is accounted for and in accordance with the park's policies Develop the team by establishing profitability goals and rewarding positive behavior

People

Recruit and hire talent Set and hold expectations of accountability with team, upholding brand standards Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences Create a work environment that promotes staff retention levels Assure staffing levels meet business needs, while taking into account team member well-being Lead and influence through effective motivation, celebrations, and accountability Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities

Sales

Execute sales and marketing plans in collaboration with support center team Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situations Draft, communicate, track and hold departments accountable for individual goals

Guest Services

Create an on-brand Altitude guest experience through superior operations Seek out guest feedback and use for management and hourly team development Maintain a safe and secure facility for all park guests

QUALIFICATIONS & SKILLS

2+ years of experience managing a team in an entertainment or food and beverage environment Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth Workdays, nights, weekends, and holidays as required Operate in a fast-paced environment with constant distractions Lift and carry over 50 pounds regularly Achieve budgeted financial results in areas of responsibility Act as a mentor and lead by strong example Maintain a professional image

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