Client Advisor, Ladies Shoes

1 month ago

Beverly Hills, United States Neiman Marcus Group Full time
Client Advisor, Ladies Shoes - Beverly Hills-()

Description

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9, associates contribute to the success of NMGs brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMGs goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMGs priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few. 

As part of NMGs Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being All Heart. NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love love for customers, love for associates, and love for brand partners.

Qualifications

Purpose
To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the Client Experience

Greets and welcomes clients throughout all areas of the store, creating a welcoming environment with
a positive attitude
Connect with clients in a friendly and meaningful way
Makes every client interaction a personal and seamless experience
Exhibits behaviors that support client satisfaction goal (KPI)
Maintains a customer-centric mentality, serving the client whenever, wherever, and however
Demonstrates timely follow-up and follow-through on customer requests and commitments
Promotes the benefits of the InCircle program and opens new accounts
Showcases and speaks to the services offered in store during client interactions (i.e.BOPIS, curbside,
alterations, restaurants, beauty)
Anticipate the customers needs
Graciously processes returns and exchanges

Drive Sales through Technology & Wardrobing

Educates self and client on merchandise, events, promotions, policy and services
Demonstrates expert styling and brand knowledge, curious about all categories in the store
Understands how to showcase product differently based on if a client is remote or in-person
Recommends merchandise in person and digitally based on product knowledge and client
preferences, regardless of department or channel
Takes an omnitude approach to identify and recommend merchandise across all channels; leverage
omni-channel and fleetwide inventory
Utilizes selling tools and digital store technology to sell across all channels effectively
Achieves personal sales, client conversion and wardrobing goals

Cultivate & Grow Client Relationships

Effectively utilizes available clientele tools and resources (i.e., mobile devices) to expand personal
business
Cultivates the client relationship through personalized connection (emails, texts, looks)
Acquires and build client base primarily through forming relationships with new clients and retaining
loyal clients through spend and frequency of trips

Job Description 

Ability to strategize own business and be self-motivated; takes initiative to increase individual
productivity through wardrobing, successful outreach and technology usage
Utilizes digital tools and social media to connect with clients and drive intentional traffic
Leverage gifting and elevated experiences to drive loyalty and spend
Champion Operational Excellence
Assists in operational tasks (actively maintains selling floor, fills in stock, processes new receipts, cleans
fitting rooms, returns merchandise back to other departments)
Ensures audit compliance (such as will-call and hold policies)

Contributes to Team Successes

Actively creates a positive work environment through teamwork and collaboration
Readily shares product knowledge and expertise with others
Partners with others to provide best client experience
Maintains positive working relationships through the company

Qualifications

Motivated and results-driven with a proven ability to set and achieve sales goal
Exceptional with technology and has experience selling to clients using digital tools
Has the tenacity and creativity to connect with customers throughout the selling journey
Styling, fashion and/or fashion retail experience preferred
Commission sales experience preferred
High School Diploma / equivalency required
Associates must be willing to work a flexible schedule based on business need, which will include
evenings, weekends, and holidays

Primary Location

:United States of America-California-LOS ANGELES-Beverly Hills-Beverly Hills Store

Job

:Retail Store Sales

Job Posting

:Apr 9, , 8:46:17 PM

Overtime Status

:Non-exemptMaximum Pay Range $:25.00Minimum Pay Range $:15.50

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