Senior Program Manager, Direct Fulfillment

2 months ago

Bellevue, United States Amazon.com Services LLC Full time
Have you ever ordered a product on Amazon websites and when the box arrived wondered how you got it just as promised, what it cost Amazon, and what kinds of systems & processes must be running behind the scenes to power the whole operation?
In the NA Direct Fulfillment (DF) team our wildly important goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered as fast as feasibly possible, safely, on time, in full...every time. To do this, we have to continually innovate in our supply chain, plan for, design and manage our evolving transportation and Vendor networks.
The Program Manager, will work with the NA and other Regional DF teams to develop and integrate products, create processes, and build mechanisms that continuously improve the Customer Experience as measured by the Speed and Accuracy metrics, and also improve the Vendor’s ease of doing business and growth opportunity with Amazon.

Key job responsibilities
•Act as reputable partner across organizations: The Program manager will own the relationship between DF and various organization leaders to cultivate partnership, transparency and ownership requiring high level of relationship management skills.
•Develop at-scale solutions: The program manager will conceptualize, trial, expand and scale solutions-based programs to improve on-time shipping and speed across NA
•Lead cross-functional workstreams: The program manager will lead initiatives spanning across Product, Tech and Ops teams to automate and optimize various processes both internally and externally.
•Data-driven: The program manager will be a relentless advocate of making data-driven decisions. They will challenge and refine proposals through their keen understanding of the business, applying statistical methods of analysis and ensure an evidence-based approach to programs.
•Long term visionary: The program manager will take an open-minded approach and launch workstreams prioritizing long-term value alongside developing their charter.
•Stakeholder Communication: The program manager will own creating, refining and presenting documents of their charter to senior leadership. The leader will demonstrate ability to peer-influence as well as gaining alignment across teams.

A day in the life
-Directly outreach to vendors to root-cause and execute scalable solutions to improve delivery accuracy and speed for our largest marketplace, North America.
-Work with Product, Tech and other Ops stakeholders to contribute to development of processes and new launches
-Manage, execute and report to leadership by owning a specific program with scope and impact across North America
-Conduct deep dives using various data analytics tools to derive meaning from data and present to leadership with proposed next steps
-Own end to end various initiatives that requires working cross functionally and holding Tech & Non-Tech teams accountable
-Act as reputable thought partner for various stakeholders to validate business opportunities by thorough business understanding and analytical knowledge

About the team
The North America Direct Fulfillment is a fast growing, dynamic team responsible for driving operational excellence and growth for an alternative fulfillment channel shipping directly from the Vendor to the Consumer. We've several big plans to better fulfill our customers with a wider selection while being at benchmark for delivery accuracy and speed. You'll be working with a diverse team focused on driving growth, improvement while having fun

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

  • Sr Program Manager, Direct Fulfillment, SCOT

    3 months ago

    Bellevue, United States Amazon.com Services LLC Full time

    Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to...

  • Senior Program Manager, Rapid Fulfillment

    6 days ago

    Bellevue, Washington, United States Amazon Full time

    Overview: The Sub-Same Day division is in search of a Senior Program Manager who possesses a robust track record in program management and delivery. This individual will take charge of a highly intricate and cross-functional building design project aimed at enhancing our expedited fulfillment centers. A comprehensive understanding of fulfillment operations,...

  • Senior Program Manager, Fulfilment by

    4 weeks ago

    Bellevue, Washington, United States Amazon Full time

    Amazon's Fulfilled by Amazon (FBA) Voice of Seller team seeks a Senior Program Manager with a strong technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown. With Sellers in multiple countries listing their...

  • Senior Program Manager, Fulfilment by

    4 weeks ago

    Bellevue, Washington, United States Amazon Full time

    Amazon's Fulfilled by Amazon (FBA) Voice of Seller team seeks a Senior Program Manager with a technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown. With Sellers in multiple countries listing their products for...

  • Senior Program Manager, Technical Operations

    6 days ago

    Bellevue, Washington, United States Amazon Full time

    Join Amazon's Vision for ExcellenceAt Amazon, we are driven by a commitment to customer satisfaction and operational efficiency. Our reputation hinges on delivering products swiftly and reliably to our customers.Are You Ready to Lead?If you possess a strong desire to spearhead extensive, cross-functional programs and initiatives, we invite you to consider a...

  • Senior Technical Program Manager

    6 days ago

    Bellevue, Washington, United States Flexport Full time

    About Flexport:At Flexport, we are committed to transforming global trade to advance humanity. Our mission is to simplify international commerce, ensuring its growth and accessibility. We are at the forefront of a $8.6 trillion industry, leveraging innovative technology and exceptional talent to drive our solutions. Currently, businesses of all sizes—from...

  • Compassionate Senior Care Provider

    16 hours ago

    Bellevue, Washington, United States Husky Senior Care Full time

    About Us:Husky Senior Care has been committed to delivering exceptional support for seniors requiring assistance in their residences. We are actively seeking empathetic and dependable caregivers who are eager to enhance the quality of life for our clients.Work Environment:Situated in various regions, our organization fosters a nurturing work atmosphere with...

  • Senior Product Manager, Returns and ReCommerce

    2 days ago

    Bellevue, Washington, United States Amazon Services LLC Full time

    About the RoleWe are seeking a skilled Product Manager to join our Seller-Fulfilled Returns team at Amazon Services LLC. As a Product Manager, you will play a critical role in improving the seller-fulfilled return experience for our customers.Key ResponsibilitiesWork closely with product managers, software developers, program managers, and operational...

  • Senior Merchandising Operations Program Manager

    3 weeks ago

    Bellevue, Washington, United States Chewy Full time

    Our Opportunity:At Chewy we are building a Retail Operations team to become the most trusted and convenient destination for our pet partners to conduct business and are looking for a Sr. Program Manager in Bellevue, WA. This role will be standing up our Voice of Vendor program, where we collect feedback from our vendor partners on the largest pain points and...

  • Senior Technical Program Manager, Financial Technology

    6 days ago

    Bellevue, Washington, United States Amazon Inc Full time

    Senior Technical Program Manager, Financial TechnologyAre you passionate about developing high-performance, globally scalable financial systems that can support the growth of a leading technology company? Do you thrive in an environment that fosters innovation and collaboration? If so, Amazon Finance Technology (FinTech) could be the perfect fit for...

  • Senior Product Manager, Returns and ReCommerce

    2 days ago

    Bellevue, Washington, United States Amazon Services LLC Full time

    About the RoleWe are seeking a skilled Product Manager to join our Seller-Fulfilled Returns team at Amazon Services LLC. As a Product Manager, you will play a critical role in improving the seller-fulfilled return experience for our customers.Key ResponsibilitiesCollaborate with cross-functional teams, including product managers, software developers, program...

  • Senior Program Manager

    14 hours ago

    Bellevue, Washington, United States Amazon Services LLC Full time

    Senior Program Manager - Amazon Services LLCBecome a key player in a forward-thinking team at Amazon Services LLC that is transforming the logistics landscape. Our mission is to provide innovative supply chain solutions that enhance the efficiency and cost-effectiveness of product movement from suppliers to end-users. We are in search of a dedicated Senior...

  • Senior Product Manager, Returns and Sustainability

    6 days ago

    Bellevue, Washington, United States Amazon Services LLC Full time

    At Amazon Services LLC, we are committed to achieving zero: zero costs associated with returns, zero waste, and zero defects.Our agile and innovative team is dedicated to realizing this vision to benefit our customers, our organization, and the environment. Upholding Amazon's core principles, we prioritize customer and seller satisfaction in every decision...

  • Senior Software Engineer, Fulfillment Operations Optimization

    6 days ago

    Bellevue, Washington, United States Amazon Full time

    Are you ready to revolutionize the way packages are delivered? At Amazon, we are on a relentless quest to enhance the speed and efficiency of our fulfillment processes. Our engineers are dedicated to ensuring that the journey from order to delivery is as swift as possible. Join Amazon Fulfillment Technologies (AFT), where we are developing large-scale,...

  • Senior Product Strategy Manager

    6 days ago

    Bellevue, Washington, United States Amazon Services LLC Full time

    Senior Product Strategy Manager - Fulfillment By Amazon (FBA)The Fulfillment By Amazon (FBA) division is seeking a Senior Product Strategy Manager to become a vital part of our dynamic product design and development team. This position entails collaborating closely with Amazon sellers globally to develop innovative and effective solutions that enhance...

  • Senior Program Manager, Connected Vehicle Solutions

    6 days ago

    Bellevue, Washington, United States Amazon Full time

    Overview: The Last Mile Connected Vehicle team is in search of a technically adept leader to architect and develop robust hardware and software solutions aimed at enhancing driver safety and experience.Role Responsibilities: In this position, you will collaborate closely with hardware, software, and product teams to deliver high-quality, scalable products...

  • Senior Program Manager, Sales Operations Tools

    2 weeks ago

    Bellevue, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Senior Manager of Accounting Policy

    5 days ago

    Bellevue, Washington, United States Direct Staffing Inc Full time

    Position Overview:The Senior Manager of Accounting Policy plays a pivotal role in overseeing our technical accounting operations. This position is tasked with managing accounting research, establishing policies, and evaluating strategic structuring options.Key Responsibilities:This role encompasses significant responsibilities, including:- Providing robust...

  • Senior Technical Program Manager, Web Crawling

    12 hours ago

    Bellevue, Washington, United States Amazon Services LLC Full time

    The Senior Technical Program Manager will oversee the planning, execution, and successful delivery of intricate technical initiatives related to Amazon's web crawling technologies. This position will facilitate interdepartmental collaboration, manage project timelines, and guarantee the timely delivery of high-quality solutions that align with business...

  • Senior Technical Program Manager

    6 days ago

    Bellevue, Washington, United States Amazon Services LLC Full time

    The Senior Technical Program Manager will oversee the planning, execution, and successful delivery of intricate technical initiatives related to Amazon's web crawling infrastructure. This position will facilitate interdepartmental collaboration, manage project timelines, and guarantee the timely delivery of high-quality solutions that align with business...