Technology Support Assistant

2 weeks ago


Oswego, United States Hall County Schools Full time
Duties to include attendance, other clerical duties and administrative support.

Technology Support Assistant

Position Purpose
Under the supervision of the school principal, with support from the Hall County Schools Technology Department, technology service assistants maintain, troubleshoot, and repair computer software and printers to resolve immediate computer operational problems.

Essential Performance Responsibilities Provide Infintie Campus user ID's to parents and troubleshoot issues. Send out parent and community announcements through Infinite Campus. Assist with signage and social media posting. Copier/printer basic troubleshooting. Assist teacher with gradebook setup and problem solving. Provide tier 1 technical support to users of hardware and software. Maintain and troubleshoot hardware, application software, and related computer equipment. Coordinate computer and network-related repair requests. Assists in record-keeping regarding the functioning and inventory of the school district's computers and related equipment. Additional Duties:
Other duties as assigned. The above description is not all inclusive of every task or responsibility.

Knowledge, Skills and Abilities Knowledge of computer hardware and software. Ability to inspect, assess, troubleshoot and repair computer hardware and software. Understanding of current technology associated peripherals and software applications. Ability to work independently as well as a member of a team. Knowledge of email, Internet, and other computer network programs and operations. Ability to communicate effectively with all levels of end-users. Ability to report work and follow instructions orally and/or in writing. Analytical, problem-solving and creative-thinking skills with respect to computer-related issues. Ability to lift 25 pounds Qualifications Profile
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:High School diploma. Related college or technical school coursework. Documented training in computer hardware, software and network use, troubleshooting and repair.


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