Patient Access Rep

1 month ago

Austin, United States Ascension Full time
Details
  • Department: ACC Centralized Scheduling
  • Schedule: Part-time Days, Monday-Friday, Between 7am-7pm, 20 hrs weekly
  • Location: Remote

Meet Marie , our Director with the  Ascension Contact Center and Centralized Scheduling team Hear what she has to say about this amazing team and what we have to offer within  Ascension

Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

 

*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.

Responsibilities

Communicate with patients, participants and staff to accurately schedule patients for prescribed procedures. Perform clerical and reception duties associated with patient registration.

  • Gather necessary demographic, insurance and clinical information from patient and enters into appropriate database.
  • Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures.
  • Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
  • Coordinate and communicate schedules.
  • Assist with coordination of activities related to insurance pre-certification/authorization.
  • Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions.
Requirements

Education:

  • High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
    • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Additional Preferences
  • Experience scheduling patient appointments via phone and chat correspondence.
  • Experience taking high volume calls in a health-care setting.
  • Ability to navigate multiple systems in a remote environment.
  • Experience with Athena, Epic, Dash, Salesforce.

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