Call Center

5 months ago

Columbus, United States Premise Health Full time
Essential Functions Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts. Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel. Schedules appointments and enters appointment date and time into computerized scheduler. Conducts reminder calls to all patients. Greets and directs patients, salespeople, and visitors. Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart. Coordinates referrals for patients through insurance and other physician offices or specialists. Prepares all billings in computerized system for processing by finance. Collects payment from patients and reconciles daily cash reports. Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions. Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things. Conducts self with professionalism and in a tactful manner, treating others with respect and consideration. Follows through on commitments. Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations. Demonstrates ability to perform and maintain Annual Competencies. May require other duties as assigned.

Job Requirements: 

High school diploma/GED required One year certificate from college or technical school with concentration in front office support for medical settings preferred At least 3 year experience in a front desk/customer service related field required

Preferred Experience: 

Experience in a medical office preferred Strong computer skills and knowledge of Internet software, Spreadsheet software and Word Processing software. Knowledge of Medical Practice software a plus. Knowledge of medical record filing and coding systems and medical terminology preferred.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you. 

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