Customer Service Product Analyst

Found in: Talent US C2 - 3 weeks ago

WinstonSalem, United States Steelcase Full time

Description

We are hiring a Customer Service Product Analyst to help support pre-sales activities for ancillary products.

What You Will Be Doing:

·Daily responds to emails and calls assisting dealers in pre-sell support with product and system knowledge with a sense of urgency to complete task in a timely manner

o Pricing

o Product specifications

o Clarification on textiles pass/fail, support with testing as needed

o Surface material support – finishes available on products

· Daily support order management on dealer business including workflows, changes, acknowledgment management, and assist with any dealer order questions, etc.

· Utilize key product and process knowledge to assist in answering Line One questions providing timely and detailed responses.

· Provides feedback to Marketing, Sales, Marketplace, PDM and IT as issues are identified in utilizing tools and resources (includes sales materials, website, spec guide, marketplace, Hedberg, SAP, product feedback, etc.)

· Engage in continuous personal improvement to pursue training and knowledge on products and processes.

Your Future Team:

The team works daily as pre-sell support to sales, dealers, and designers for all things ancillary. Our product expertise is utilized by various teams each day.

Who You Are: 

Required Skills and Competencies 

·3-5 years of customer service experience

·Minimum High School Diploma

Preferred Skills and Competencies

Strong communication skills (oral and written). Ability to communicate clear, concise information relating to products, processes, and existing orders and issues as needed. Excellent interpersonal skills to maintain positive working relationships (internal and external). Ability to easily understand systems and work tools required for overall job (Excel, Outlook, SAP, Hedberg, SharePoint, Website navigation/resources)  Willing to take initiative and make decisions relating to problem solving as part of daily work management and based on training/knowledge developed. Ability to set priorities based on incoming external and internal communications/calls. Strong math skills required for yardage quotations, pricing, etc.

Who We Are:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us :

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. 

Our Approach to Hybrid Work: At Steelcase, we have always believed that the office is our best place to work. Our workplace is designed to foster collaboration and engagement, providing employees with a space to do meaningful work that drives results.

Our employees balance two key principles:

· We expect the office to be our primary place of work because that’s where we gather to learn, teach, innovate, and host our clients. Being present together builds communities of belonging, enables strong teams, and helps us make meaningful progress.

· We also believe in giving people choice and control – over how, when and where they work to achieve commitments and deliver results, along with their wellbeing and personal needs. We trust employees to orchestrate their time and presence to best accomplish work, and what that looks like may change from day to day.

Levels of flexibility vary by role and team, and employees and their leader need to align on expectations of flexibility. Together we can help the world work better.


What Matters to Us:

More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.

If you’re interested in Steelcase, but this isn’t the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise.


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