Customer Service Associate I
4 weeks ago
Job Description
Our Commitment
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens ourwhich are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
Who we are
The Small Animal Hospital is dedicated to the total well-being and care of a pet throughout its lifetime. We are a part of the Vet Med Teaching Hospital (VMTH) at Texas A&M University with a team of dedicated, caring veterinary medical professionals
What we want
The Customer Service Associate I, SA Client Services – Front Office Associate provides professional, courteous, respectful service while explaining policies and procedures, verifies, gathers, and relays information; communicates with clients, rDVMs, faculty, staff, students, and other customers. Admits and discharges patients in the Small Animal Hospital.
What you need to know
Salary: Compensation will be commensurate to the selected hire’s experience.
Physical Requirements: Sitting or Standing long periods of time. Ability to lift and/or move heavy items. No inhibiting allergies to animals or dust.
Other Requirements and Factors: Ability to work alternative shifts, holidays, weekends, and on-call duty.
Required Education and Experience:
High School diploma or equivalent
Two years of general office or clerical work
Required Knowledge, Skills, and Abilities:
Working knowledge of word processing, spreadsheet and/or data entry applications
Must possess good public relations and customer service skills
Strong financial background (ex: cashier experience, collections of co-pays/deductibles, etc.)
Active listening and problem-solving skills
Ability to gather/audit/compare information
Ability to multitask and work cooperatively with others
Preferred Qualifications:
Experience in a Veterinary or Medical Setting. Knowledge of electronic medical records
Responsibilities:
Admissions Duties
Gathers and obtains correct information to create/update or verify account of client and/or chart for patient while correctly explaining VMTH policy and procedures in a professional manner.
Notifies services and appropriate personnel of patient arrival.
Documents all information in correct systems, databases, etc.
Discharge Duties
Explains billing invoice and collect payments due and/or provide information regarding alterative options according to the policy and procedures of VMTH.
Verifies that information in computer system is correct. Inform clients of VMTH policies and thank clients for their business.
Audits inpatient invoices to communicate with services regarding financials.
Collects outstanding balances.
Client Care/Customer Care
Assists or directs clients/customers to appropriate resource for any issues that may arise during the visit to the SAH.
Accounting Duties
Collects payments, count cashier drawers, verify working funds, etc. according to the policy of Texas A&M University System.
Performs other duties as assigned.
Why Texas A&M University?
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
, with Texas A&M contributing to employee health and basic life premiums
of annual paid holidays
Up to and at least each month
Automatically enrollment in the
Health and Wellness:
Professional Development: All employees have access to free training, webinars, and limited financial support to attend conferences, workshops, and more
forcompleting a degree while a Texas A&M employee
a program at Texas A&M that has been built by employees, for employees
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