Executive Host SP MKT Asian

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Manage player accounts and comps based on recorded play, earned points, comp availability and patron profitability. • Provide superior level of guest service. • Identify, solicit and register high-end/special market players. • Assist premium/ special market customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged. • Act as a guest liaison, handle issues & resolve situations to insure smooth operations and excellent customer service. • Demonstrate a high degree of integrity / responsibility in handling Horseshoe Indianapolis assets. • Assist with the maintenance of players as required, including on and off property VIP special event coverage and other departmental needs. • Be available to meet and greet premium/special market customers while they are on property. • Maintain a high level of visibility throughout the facility during the majority of the shift. • Maintains close ties with targeted customers through personal contact by phone and in person in order to generate incremental gaming revenues. • Monitors overall play (numbers of trips, theoretical win) of his/her Player Development player base. • Maintain an appropriate working knowledge of Indiana State Gaming Regulations and established Horseshoe Indianapolis policies and procedures. • Be knowledgeable of property, product, promotions, and events. • Must be able and willing to work any shift and long hours when necessary to including working evenings, weekends, and holidays. • Excellent interpersonal, communication, team building, and problem solving skills required. • Must have the ability to resolve stressful situations. • Must be able to make sound complimentary decisions based on tracked customer play. • Must be self-motivated and able to work under pressure, handle situations in a timely manner and work independently. • Analytical skills and customer service orientation required. • Ability to perform multiple tasks in an efficient manner. • Proficient knowledge of Microsoft Office, Excel, and Word is required. • Assist with the execution of on and off property premium player promotions, events, and programs. • Maintain appropriate and professional attire. • Maintain an appropriate and professional business relationship with guests at all times • Update account information through utilization IGT Patron Management • Follow all submissions, SOPs, and IGC requirements. • Responsible for contacting casino guests and lists as assigned. o Duties included:  Comp decisions and Patron Profitability  Scheduling / attending dinners and events  Sales of products / venues / events and relationship building. • All other duties assigned by management. 

QUALIFICATIONS 

High School Diploma or GED required. Bachelor’s Degree in Accounting, Business Administration, Finance, or Marketing preferred. Host experience or two (2) years in a supervisory capacity in gaming machines or table games preferred; or an equivalent combination of education and/or work experience. Excellent computer skills, with a solid knowledge of Microsoft Office, and an ability and willingness to learn new systems as implemented by the company are required. Ability to communicate effectively in English, both verbally and through written communications is necessary. Ability to communicate effectively both verbally and through written communication in the language of the assigned special market(s) is required, Asian special market requires fluency in one or more of the following: Cantonese, Korean, Mandarin or Vietnamese. Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License. 

REQUIRED PERSONAL COMPETENCIES 

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting. Must be able to lift up to 20 pounds. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Horseshoe Indianapolis Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. 

ACCESS TO GAMING FLOOR 

Access to general gaming floor.