Store Manager

3 weeks ago

Visalia, United States Macy’s Full time

Essential Functions

Sales

Drive sales by driving a customer centric selling culture through My Macy’s Initiatives, Omni Channel Strategies and MAGIC.  Develop team of executives through coaching, follow-up and recognition.  Ensure Executive team adheres to Black Box Report process; support action plans focusing on deficient areas.  Determine business-driving opportunities by leading and participating in store-focused Deep Dives. Effectively communicate merchandise needs to District Merchant and Planning team in support of My Macy’s.  Ensure consistent execution of merchandise presentation, sales and event set-up, sizing, pricing and signing standards. Strengthen attendance and weekend hours compliance among staff.  Coach Executive team to deliver Associate Star Reward application goals by reinforcing new account benefits.  Provide leadership in delivery of all Company initiatives; clearly communicate objectives and priorities to team.  Establish high-level of shortage awareness and effectiveness; ensure implementation of all policies and procedures.

Customer 

Coach Associates and Executives to consistently deliver selling behaviors resulting in high CRL engagement rate.  Coach Sales Managers to actively coach their Associates using the weekly Associate Scorecard metrics (Volume, IPT, AS, Loyalty) and engaging with Associates through formal & informal observations by focusing on selling behaviors.  Review and utilize all scorecards, including Selling Area Scorecard, and Associate observations; provide constructive feedback to Sales Managers and identify areas of opportunity. Celebrate and recognize selling successes; coach store team to continually improve selling performance.  Ensure “Executive in Charge” (EIC) presence throughout the store.  Maintain high customer readiness standards; deliver a clean, neat and easy-to-shop store environment.

People

Recruit a qualified team of selling-focused Executives; build a bench for future advancements and promotions. Ensure required Associate & Executive training is conducted on a timely basis; ensure assigned mentors engage with new hires.  Build a recognition culture by executing the Macy’s recognition program with energizing, engaging storewide rallies. Actively fill open positions, prioritizing internal Associates in Commission, Specialist and High Level selling areas.  Hold Sales Managers accountable for conducting weekly coaching sessions with Sales Associates. Conduct ongoing Talent Analysis of Associates and Executives; establish career progression plans for key players and positions in order to match best talent resulting in retention of best people and turnover reduction.  Utilize review process as a tool for Executive talent development, promotion and advancement.  Monitor and address performance issues on a timely basis; administer Responsibility Based Performance as needed. Lead team to support giving back to the local community, helping create stronger, healthier places to live and work. Regular, dependable attendance and punctuality

Qualifications and Competencies:

High School Diploma or equivalent required 5+ years direct experience Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners. Ability to effectively plan and execute strategies. Ability to monitor and maneuver workflow to achieve priorities.  Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Frequently lift/move up to 25lbs STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.

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