E-Commerce Customer Support Representative

1 month ago

Columbia, United States ARK Products Full time


Join Our Team and Make a Difference

ARK Products, a small family company in Columbia, South Carolina, is seeking a dedicated E-Commerce Customer Service Representative to join our team  ARK creates sensory tools for individuals with special needs and is looking for someone who shares our passion for supporting others.  You will be the primary point of contact for our customers, providing exceptional support and resolving issues through all channels, including email, phone, social media, and live chat. 

Responsibilities:

  • Respond to customer inquiries in a professional manner, meeting or exceeding customer satisfaction and response time targets
  • Provide personalized support to customers, resolving issues and answering questions
  • Utilize strong writing skills to craft clear, concise, and empathetic responses to customers
  • Process orders and assist customers with order-related inquiries
  • Troubleshoot issues and offer creative solutions, utilizing strong problem-solving skills
  • Master ARK's product line, learning features, functions, and recommendations
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience
  • Provide light office support, including greeting visitors, maintaining a tidy reception area, and running errands
  • Share valuable customer insights with the team and participate in special projects as assigned
     

Requirements:

  • Minimum 2+ years of written customer service experience
  • Passionate about delivering exceptional customer service and support
  • Excellent writing and communication skills, with attention to detail and accuracy
  • Ability to empathize with customers, remain calm under pressure, and provide creative solutions
  • Strong work ethic, with initiative and ownership to see tasks through to completion
  • Reliable, self-sufficient, and comfortable working independently
  • Eager to learn and improve, with a commitment to excellence
  • Experience in e-commerce customer service specifically is a plus

What We Offer:

  • Competitive pay based on experience
  • Competitive benefits package (Paid holidays, PTO, 75% Employer-Covered Health Insurance, $10k Free Life Insurance, 401k, certain benefits only apply for full-time).
  • Opportunity to work with a growing and innovative company
  • Collaborative and dynamic work environment
  • The chance to make a real difference in the lives of our customers

 
Commitment:

Work hours are Monday through Friday 8:30-5:00 with a 30 minute lunch break.  This is an on-site position in a quiet, casual office setting environment.

If you're passionate about customer service and willing to grow with our company, please submit your application



Requirements
  • Minimum 2+ years of written customer service experience
  • Passionate about delivering exceptional customer service and support
  • Excellent writing and communication skills, with attention to detail and accuracy
  • Ability to empathize with customers, remain calm under pressure, and provide creative solutions
  • Strong work ethic, with initiative and ownership to see tasks through to completion
  • Reliable, self-sufficient, and comfortable working independently
  • Eager to learn and improve, with a commitment to excellence
  • Experience in e-commerce customer service specifically is a plus


Benefits
  • Competitive pay based on experience
  • Competitive benefits package (Paid holidays, PTO, Health Insurance, $10k Free Life Insurance, 401k, certain benefits only apply for full-time).
  • Opportunity to work with a growing and innovative company
  • Collaborative and dynamic work environment
  • The chance to make a real difference in the lives of our customers


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