Social Services Floater

2 months ago

Homestead, United States Clinical Care Full time

The Social Services Floater travels to various centers as neededproviding general assistance to our patients; completing processesand applications to receive benefits through the local resources and the government assisted programs.

Duties and Responsibilities

Assist patients with the completion of the applications for SNAP, Medicaid, Medicare Saving Program, or any other Government benefit program, based on the information they provide and with the submission of verifications and general information regarding the application process. Assist patientsto make callsrelated to benefits and provide printer, fax, and copy machine for application related documents. Help patientsandvisitors activate or request their Electronic Benefits Transfer card (EBT). Assist patients with the application of Medicare, Supplemental Security Income (SSI), social security card, change of status, or other benefit related to Social Security Administration (SSA). Assist patients in completing the naturalization process application andfollow up until completion. Complete American Passport application and make the appointment to the corresponding office. Assist patients with the application of government cells phones, affordable high-speed low-cost internet, Home Energy Assistance Program (LIHEAP), housing, Section 8, or any other public assistance benefit. Assist patients with the application for special transportation services, bus pass application or disabled person parking permit. Participate in monthly department meetings and service training to maintain the standards certifications. Handle any complaints from patients and family members as appropriate. Complete all processes and handle all confidential information in an honest, ethical, and professional manner. Ensure that all HIPAA standards are met. Travel to various centers as needed. Perform other duties as assigned.

Qualifications / Education / Licenses

High school diploma, equivalent, or relevant experiencerequired. Previous experience with any government assistant programs and immigration services. Bilingual in English and Spanish preferred; must be able to read, write and speak English. 1-2 years of experience in customer service environment preferred. Basic computer knowledge including Microsoft Office, internet, document with electronic health records. Completes applications and documents with minimal errors, sending e-faxes and email. Strong people skills, proactive, independent decision making, and customer service oriented. Excellent communication, customer service, and telephone skills. Cheerful, pleasant, knowledgeable, and professional demeanor. Strong organizational skills and ability to multi-task effectively. Independently work and relate well with all levels of individuals within the organization.

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