Family Services Specialist IV
3 weeks ago
THIS POSITION IS OPEN TO CURRENT OKDHS EMPLOYEES ONLY.
This position is located in Clinton, Oklahoma.
Family Services Specialist IV - H14D
Annual Salary: $49,.90 +
Travel is Occasional - Must possess a valid driver's license and maintain required car insurance.
This is a full-time position in an office setting and will work Monday through Friday, 8:00 AM - 5:00 PM.
Minimum Qualifications:
Master’s degree and one year in professional social work. OR a bachelor’s degree and two years of experience in professional social work. OR an equivalent combination of education and experience, substituting one additional year of experience in professional social work for each year of the bachelor’s degree.Job Responsibilities:
Incumbents perform at the leadership level, where employees will provide direct supervision to lower level staff. Responsibilities may include planning, organizing and directing a social service unit. Incumbents assigned to this level will supervise a staff of professional and paraprofessional Family Service Specialists who provide a wide variety of case work and social services to clients and patients, as well as provide consultation and assistance to persons in other professional fields. Some incumbents will direct comprehensive programs of social services and consultation in a number of settings providing a wide variety of casework and social services to clients; confer with local department heads on professional problems and assignment of work. Positions in this family are assigned responsibility for providing social services to children and adults in communities. Duties include evaluating needs, assisting clients through problem resolution, making referrals to other service organizations, and completing eligibility determinations for various social service and assistance programs. Providing guidance and assistance regarding laws, policies, and procedures related to social safety net programs. Reviews and responds to requests for information and clarification of laws, policies and procedures surrounding social safety net programs; provides responses to inquiries concerning applications and reviews filing requirements, due dates and similar information. Coordinates with other staff or units as needed to clarify policies and procedures, determines status of individual applications, reviews and resolves problems; routes requests to appropriate staff and units for processing; and scans and uploads customer verifications. Prepares and disseminates communications relating to social safety net programs including agency or program rules, policies, procedures, or requirements including basic program inquiries. Performs tasks such as gatekeeping assignment of work to staff and scheduling for issuance and pick up of Electronic Benefit Transfer cards. Enters and retrieves information into the system; receives and reviews documents including customer verification; proofreads previously entered data and makes routine corrections. Reviews and processes claims from vendors, contractors, medical providers and others for reimbursement or payment under various state programs. Assists customers in securing needed information and documents; conducts interviews to obtain information from clients; provides transportation or other assistance to clients as required and within established program rules and laws. Manages a caseload and provides services for individuals and their families; coaches clients and arranges for needed treatment or other services. Evaluates the needs of individuals and families in an office setting, via phone, video conference, and/or home visits to obtain information for processing and completing eligibility determinations within established rules and guidelines; and completes necessary case documentation. Participates in staff conferences and interdisciplinary team meetings for the purpose of determining successful pathways for client success in reaching their individual goals and achieving self-sufficiency Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers and vendors in a supportive and teamwork-oriented professional manner; works effectively with partners to serve shared customers while maintaining confidentiality.__________
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