Clinical Engineering Manager Trainee

5 months ago

Boston, United States TriMedx Full time

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

Everyone is focused on serving the customer and we do that by collaborating and supporting each other Associates look forward to coming to work each day Every associate matters and makes a difference

It is truly a culture like no other — We hope you will join our team Find out more about the available position below.

Summary

The Assistant Site Managerrole is for participants in the TRIMEDX Clinical Engineering Leadership Program with the desired outcome of promotion to a Clinical Engineering Site Manager role. As part of the leadership program, participants are expected to learn all competencies needed to become a successful Site Manager. The leadership program focuses on: leading clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the TRIMEDX Medical Equipment Management Plan (MEMP). In this position, participants will be expected to manage operations on a day-to-day basis, collaborate and maintain positive relationships with customers, work to develop associates, and provide a communication channel between hospital executives and the TRIMEDX Central Office. Additionally, they will be asked to learn to direct Joint Commission inspections and ensure that TRIMEDX services are following regulatory standards. This position includes a hands-on service component in general biomedical support.

Responsibilities

Leadership (30%)

Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others Invest in learning TRIMEDX policies and procedures including Motivate others through praise, recognition, and rewards Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible Coach and mentor technicians by providing feedback on performance and documentation habits Developing leadership skills while indirectly or directly leading a team of clinical associates Develop others to continuously achieve long and short term business results while managing initiatives multidirectionally

Administer MEMP to Key Performance Measures (25%)

Manage Service Operations functions, such as service contracts and resources. Document the demand labor, demand parts, labor, contracts, labor, and parts Answer questions and meet with others to discern the root cause of technological/process problems Manage inventory of shop supplies Develop service strategies with an outlook of continuous process improvement and provide metrics to TRIMEDX Central Office Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented

Account Management & Development (20%)

Build and maintain relationships with customers by employing interpersonal and conflict management skills Effectively collaborate with customers and vendors to develop win-win solutions Monitor each modality after setting financial and performance benchmarks Identify and pursue opportunities for business entry Manage financial performance

Functional/Technical Service (25%)

Will shadow technicians and learn the following areas:

Perform scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on medical devices Install and calibrate medical devices Perform troubleshooting, service, and repairs of medical equipment Advise users of equipment status and ensure all service and documentation is complete, timely, and accurate Complete Incoming Inspections (II) to maintain a complete and accurate inventory of medical devices Must be willing to travel up to 50% of the time Must be willing to relocate All other duties as assigned.

Skills and Experience

Knowledge of Microsoft Office applications required Ability to manage day-to-day and long term site operations Ability to lead, motivate, and develop others Ability to perform basic financial analysis and calculate budgets, revenue, and costs Strong written, verbal, and presentational communication skills High learning agility and ability to ramp up quickly Ability to learn data insights and sharing business objectives with customers based on asset data

Education and Qualifications

Bachelor's degree in engineering, technological or business field required (or equivalent experience), OR Associate’s degree in engineering or technological discipline (or equivalent experience) with 3 years of experience in the clinical engineering field. Technical certification such as A+, CBET, CRES, CLES, or CCE a plus

MONITORING AND MEASUREMENT

Behaviors (Only check Leadership Behaviors if this position manages associates)

 ☐ Associate Behaviors: customer focus, ownership, core values, collaboration

or

 ☒ Leadership Behaviors: Leads the Business (customer orientation, bias for action, ownership, continuous improvement), Manages Self (honest, humble, curious, self-aware), Leads Others (respectful, collaborative, develops others, communication)

Functional Competencies

Medical Device Maintenance & Repair: Demonstrates deep understanding of the principles of maintaining and repairing medical assets in accordance with company policy and manufacturer recommendations. Proficiency in specific modalities is dependent upon work location. Use of Computerized Medical Asst Management Systems: Demonstrates understanding of software systems (RSQ, Service Now) used to manage maintenance and repair of medical assets. Able to use the systems in accordance with company policy to properly document service information in accordance with company and manufacturer guidelines. Regulatory Compliance: Understands all relevant regulatory requirements and demonstrates applicable compliance with regulations. Compliance with ISO Policies & Procedures: Understands applicable QMS & ISMS policies and procedures. Able to explain the appropriate policies and procedures as well as when and where they apply. Creates and maintains documentation in accordance with all ISO policies and procedures.

Quality Management Systems (QMS): Information Management (ISMS) and Medical Devices (MD QMS)

TRIMEDX has implemented a QMS program adhering to the standards of ISO/IEC 27001 ISMS and ISO 13485 MD QMS. It is the responsibility of all TRIMEDX Associates to be aware of the policies and procedures to contribute to the effectiveness of the TRIMEDX’s QMS.

Physical Requirement

Standing - Occasionally

Walking - Occasionally

Sitting - Constantly

Reaching with hands/arms - Occasionally

Climb or balance - None

Stooping, Kneeling, Crouching or Crawling - None

Talking - Constantly

Hearing - Constantly

Seeing - Constantly

Performing repetitive motions with arms or hands - Frequently

Lifting/Carrying/Pushing/Pulling up to 10 lbs. - None

Lifting/Carrying/Pushing/Pulling up to 25 lbs. - None

Lifting/Carrying/Pushing/Pulling up to 50 lbs. - None

Lifting/Carrying/Pushing/Pulling > 50 lbs. - None

Driving - None

On-Call and Remote Work Eligibility

On Call Rotation required? - No

Remote work eligible? - Yes

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