Operations Processor II

3 weeks ago


Scottsdale, United States CNA National Full time

Job Details

Description

Essential Duties and Responsibilities

Provide excellent customer service by interacting with internal and external customers in a professional, courteous and ethical manner. Process and generate check payments. Process and complete credit card payments and calls. Answer incoming calls and queue calls as needed. Process and complete stop payments and reissues. Complies with established operations policies, guidelines, procedures and practices Meets individual and team targets for phone and performance KPI’s Work in a team environment.

Qualifications:

One to two years of related customer service experience. Experience in inbound call transactional work desired. Experience within a dealership or related to the vehicle service contract industry preferred.

Education

High School diploma or equivalent

Special Qualifications

Possess a strong customer orientation and the ability to build relationships of trust and mutual respect with internal and external customers and team members Possess analytical skills to grasp simple to mildly complex situations with changing circumstances for well-reasoned solutions that balance risk Customer service techniques A strong work ethic and time management skills in order to handle activity load and meet KPI’s Proficient computer navigation skills using a variety of software including Microsoft Office Suite

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications


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