Administrative Associate, Medical Records, Psychiatry and Behavioral Sciences, Dell Medical School
3 weeks ago
Job Details
:General Notes
The Department of Psychiatry and Behavioral Sciences at the Dell Medical School is seeking an Administrative Associate, Medical Records. This is a grant-funded position with an end date of 8/31/25 and is renewable based upon availability of funding, work performance, and progress toward research goals. The work hours for this position will be Monday through Friday between 7AM-6PM.
Purpose
The Administrative Associate, Medical Records will assist the Texas Child Health Access through Telemedicine (TCHATT) program with creating patient charts and scheduling telehealth appointments for patients in electronic health record.
Responsibilities
Gather needed information and forms to create client charts in electronic health records.
Schedule patient appointments as requested. Complete appointment confirmation calls, ensuring patients attend their appointment.
Establish and maintain effective working relationships with internal team at Dell Medical School and Dell Children’s Medical Team and external community and school partners. Navigate all contacts appropriately across multiple virtual platforms.
Provide response and assistance to patients via electronic multi-media requests (email, chat, web, etc.).
Manage clinician schedules in electronic platforms.
Other duties as assigned.
Required Qualifications
Bachelor's degree and one year of clerical experience at the Administrative Assistant level in a medical or mental health setting or high school graduation or GED and five years of clerical experience in a medical or mental health setting, including one year of experience at the Administrative Assistant level. Capable of documenting patient communication and clinical chart notes accurately and appropriately. Professional verbal and written communication. Ability to anticipate needs and follow through with internal and external customers. Exceptional customer services skills, awareness and phone etiquette. Ability to follow directions. Ability to communicate effectively with patient and the healthcare team, including the ability to explain registration policies and procedures. Ability to communicate with others in a clear, understandable, and professional manner. Sound judgment in decision-making. Ability to maintain regular, reliable, and punctual attendance. Demonstrated ability to be flexible and adaptable to change.
Preferred Qualifications
Experience with data entry into electronic health record. Prior healthcare setting experience. Experience in mental health field. Bilingual in Spanish.
Salary Range
$41,000+ depending on qualifications
Working Conditions
May work around standard office conditions
Use of manual dexterity
Repetitive use of a keyboard at a workstation
Occasional weekend, overtime and evening work to meet deadlines
Able to work remotely in a private, safe space
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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