Over-The-Counter (OTC) Site Information Clerk

5 months ago

Brooklyn, United States City of New York Full time

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

The Supportive Programs and Initiatives, oversees the unit responsible for the disbursement of Common Benefit Identification Cards (CBIC) to all HRA clients who have available benefits (CA, SNAP, and MA). Common Benefit Identification Cards are the primary vehicle for clients to access Cash Assistance and Supplemental Nutrition Assistance Program (SNAP) benefits which are issued to clients on the CBIC and can be used with participating merchants like a debit card. The CBIC is also used as identification for Medicaid services. EBO, located at Schermerhorn Street in Brooklyn, serves as the centralized location for HRA clients citywide who need permanent cards, card replacements, changes, or restrictions to their Personal Identification Number (PIN), and immediate questions answered about how to access benefits with their CBIC.

Under supervisor or the Unit Supervisor the Over-The-Counter (OTC) Site Information Clerk performs moderately difficult and responsible clerical work by providing authorization for Benefit Access Center / Supplemental Nutrition Assistance Program (SNAP) and Medicaid site clients to receive a replacement CBIC and provide information pertaining to the use of the CBIC in the Electronic Benefit Transfer (EBT) System to 1. new and active participants in each site daily. The site operates Monday through Friday from 8:30AM to 5:00PM each day.

Supportive Program and Initiatives, Common Benefit Issuance Card unit, is recruiting for two Clerical Associate III’s to function as Over-The-Counter (OTC) Site Information Clerk, who will:

- Receive requests from clients for a replacement CBIC; Personal Identification Number (PIN) and/or Temporary Medicaid Card.

- Collect and enter information into Welfare Management (WMS) and HRA Viewer to authorize a CBIC replacement temporary Medicaid card upon request and vault cards when the New York State (NYS) CBIC contractor is unable to produce permanent CBIC's.

- Use FIA systems (WMS, HRA Viewer) to verify client identity and demographic information.

- Prepare required authorization forms by recording data obtained from participant and verified by using HRA systems on authorization forms, obtaining appropriate signatures, authorizing the issuance of replacement cards, permanent or vault cards.

- Provide information pertaining to the use of the CBIC in the Electronic Benefit Transfer (EBT) System.

- Assist clients at their request, with selecting, changing, or restricting their EBT PIN.

- Greet participants and makes inquiries to ensure services needed by the participant can be provided by the OTC; direct client to area in site that can provide needed service; and refers to alternate service areas as appropriate.

- Keep records of the number of clients serviced and the type of service provided.

Work Location:
Schermerhorn Street, Brooklyn

Hours/Schedule:
8:30AM – 5:30PM


Minimum Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of key strokes (20 words) per minute.


55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at class="jobad-residencyRequirement"> Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

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