Afterhours Service Desk Analyst
1 month ago
Position Description:
The Service Desk Analyst provides support for the client's internal network, hardware, and applications via phone, chat, and email. The support provided includes troubleshooting and resolving issues regarding network connectivity, application issues, desktop issues, proprietary applications, mobile devices, and PC support.
Essential Duties/Responsibilities:
Respond to telephone calls, emails, and personal requests for technical support from internal business partners in a fast and friendly manner. The ability to explain technical situations to non-technical individuals is essential. Troubleshoot and support software applications, and various hardware/software configurations and run appropriate testing and diagnostics. Identify, research, and resolve technical problems. Escalate problems to other support teams when necessary for the resolution. Document incidents/problems, troubleshooting steps taken, and comments in a ticketing management system. Work in a fast-paced environment, able to adapt to frequent change, and be available to work a flexible schedule. Work with diverse groups and individuals to set goals, establish priorities, and resolve issues.Required Skills:
Ability to demonstrate a solid understanding of basic network components and concepts. Ability to provide support to end-users on a variety of topics including Windows and Mac Operating Systems, MS Office, printers, mobile devices, and email issues. Self-motivated and professional with excellent written and verbal communication skills Strong problem-solving/analytical abilities. Strong commitment to quality customer service. Ability to work independently and follow directions and best practices. Attention to detail and ability to multi-task while talking to customers. Candidates must be able to work shifts, holidays, and weekends. Strong English (oral and written). Previous call center, customer service, or technical support experience is an asset. Possess technical training/certifications or be willing to complete basic certifications after hiring.Why Work at Buchanan?
At Buchanan Technologies, we offer a great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.
Things We Are Passionate About
We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.
-
Mechanical Service Engineer
4 weeks ago
Grapevine, United States Tresu Royse Inc Full timeJob DescriptionJob DescriptionTRESU Americas, is a wholly owned subsidiary of the TRESU Group in Kolding, Denmark. We offer a line of products for the commercial printing industry. We build the most technologically advanced chambered doctor blade systems, coating and ink pumps, hot air drying, temperature-controlled chilling systems, printing plate cleaning...
-
Security Analyst
1 week ago
Grapevine, United States GameStop Full timeAt GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create...
-
Guest Services Supervisor
3 weeks ago
Grapevine, United States Great Wolf Lodge Full timePay: $18.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...
-
Front Desk Agent
3 weeks ago
Grapevine, United States Highgate Hotels Full timeCompensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Agent
3 weeks ago
Grapevine, United States Highgate Hotels Full timeHourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...
-
Senior Treasury Analyst
1 week ago
Grapevine, Texas, United States GameStop Full timeAt GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create...
-
Bilingual Patient Service Specialist
1 week ago
Grapevine, United States ADASTAFF Medical Full timeJob DescriptionJob DescriptionOverview:We are seeking a dedicated Bilingual Patient Services Representative to join our healthcare team. The ideal candidate will have experience in medical office administration and patient service, ensuring a smooth and efficient front desk operation. The position is a 13wk contract with possible permanent job offer....
-
Azure Data Analyst
4 days ago
Grapevine, United States Kubota Tractor Corporation Full timePlease Note: Employer Sponsorship, Relocation or C2C is NOT available for this position. BASIC PURPOSE AND SCOPE OF POSITION This position requires a collaboration with business users/analysts/scientists to identify the required data and bring them into Azure analytics platform. PRINCIPAL ACTIVITIES : This position does the following in accordance with all...
-
IT Help Desk: Level II
2 days ago
Grapevine, United States Earthbound Holding LLC Full timeJob DescriptionJob Description$21.00 - $24.00/hr DUTIES AND RESPONSIBILITIES:· Responding to customer inquiries and requests for technical assistance via phone, email, or in-person.· Documenting and tracking customer interactions and technical issues in a ticketing system.· Ensuring customer satisfaction by following up on resolved issues and providing...
-
Guest Experience Expert
2 weeks ago
Grapevine, United States Marriott International Full timeAdditional Information Pay: $17.00/hour Job Number 24072007 Job Category Rooms & Guest Services Operations Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about...
-
Marketing Analyst
6 days ago
Grapevine, United States Guida's Full timeDescription General Purpose: Conduct and analyze research in industry relevant areas. Provide a central source for knowledge and market intelligence relating to fluid milk marketing to assist in forecasting, budgeting, pooling, pricing, future milk supply/demand economics, and general sales/marketing data, while serving as a linkage of information between...
-
High School Work Study
2 weeks ago
Grapevine, United States Gaylord Texan Resort & Convention Center Full timeJob Number 24080778Job Category AdministrativeLocation Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryHigh School Work Study opportunities offer hands-on experience in the exciting world of lodging and...
-
High School Work Study
2 weeks ago
Grapevine, United States Marriott International Inc Full timeJob Number 24080778 Job Category Administrative Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY High School Work Study opportunities offer hands-on experience in the exciting world of lodging...
-
High School Work Study
2 weeks ago
Grapevine, Texas, United States Gaylord Texan Resort & Convention Center Full timeJob Number Job Category AdministrativeLocation Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryHigh School Work Study opportunities offer hands-on experience in the exciting world of lodging and hospitality....
-
Payroll Analyst
4 days ago
Grapevine, TX, United States Earthbound Trading Co. Full timePosition: Payroll Administrator Our amazing HR/Payroll Team is currently looking for a highly organized Payroll Administrator to provide accurate processing and recording of any administrative responsibilities of the Payroll department. Process bi-weekly and weekly payrolls accurately and in a timely manner •Assists with Payroll related tasks to ensure...
-
Information Technology Technician
2 weeks ago
Grapevine, United States Insight Global Full timeInsight Global is seeking a Level 3 MSP IT Technician for an IT company based in Grapevine, Texas. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for customers, both residential and local businesses. This advanced level technician will have the ability to work...
-
Information Technology Technician
2 weeks ago
Grapevine, United States Insight Global Full timeInsight Global is seeking a Level 3 MSP IT Technician for an IT company based in Grapevine, Texas. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for customers, both residential and local businesses. This advanced level technician will have the ability to work...
-
Primary Care Physician
3 days ago
Grapevine, United States NeueHealth Full timeClinic Location: 2355 E Grapevine Mills Cir, Grapevine, TX 76051 Are you tired of your current routine? Have you considered a career as a Value-Based Care Medical Practitioner? With Centrum Health's Value-Based Care model, you won't be expected to chase RVUs for compensation, which provides more quality time with each patient, decreases your administrative...
-
Guest Experience Expert
5 days ago
Grapevine, Texas, United States Gaylord Texan Resort & Convention Center Full timeAdditional Information Overnight Shift, Front DeskJob Number Job Category Rooms & Guest Services OperationsLocation Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a...
-
Guest Experience Expert
4 days ago
Grapevine, United States Gaylord Texan Resort & Convention Center Full timeAdditional Information Overnight Shift, Front DeskJob Number 24086660Job Category Rooms & Guest Services OperationsLocation Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about giving...