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Lunch Host/Hostess

1 month ago

New York, United States New York Full time

Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.

Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens: the main kitchen, the sushi counter and the robata grill.

Zuma, the brainchild of award-winning co-founder and creator, Rainer Becker, brings its internationally acclaimed style of authentic and modern Japanese food to Midtown, New York. 


Zuma offers a comprehensive benefits package that reflects our commitment to taking great care of our team members. Here’s a summary of the fantastic benefits you can expect as part of the Zuma family:

  • Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
  • Paid Time Off: Start with 10 days of PTO per year to relax and recharge.
  • Career Growth: Take advantage of opportunities to grow your career with Zuma at our locations globally, including in the US, Europe, the Middle East, and Asia.  
  • Global Experience: Work alongside a team with extensive global hospitality and culinary experience, offering you invaluable learning and growth opportunities.
  • Family Meals: Enjoy complimentary daily family meals at our restaurant.
  • Dining Discounts: Receive a 50% discount on dining at Zuma, so you can savor our culinary delights even off the clock.
  • Referral Bonus Program: Earn bonuses for referring talented friends and colleagues to join our team.

JOB SUMMARY:

Receptionist provides a warm welcome and ensuring a smooth transition into the dining experience. This position requires exceptional communication skills, a friendly demeanor, and the ability to manage guest flow effectively.

 

ESSENTIAL JOB FUNCTIONS:

  • Welcome guests upon arrival with a friendly greeting and escort them to their designated table, ensuring a positive first impression
  • Assist in managing the waitlist and seating chart, optimizing table turnover and accommodating guest preferences in the absence of the Maitre D’ or Reception Manager
  • Provide accurate wait time estimates and manage guest expectations during peak dining hours
  • Maintain a tidy and organized host stand area, including menus, reservation books, and guest amenities
  • Assist with various tasks as needed, including seating guests in the bar area, helping with coat check, and directing guests to restrooms
  • Regularly inspect restrooms to ensure they are clean, well-maintained, and stocked with essential supplies such as toilet paper, soap, and paper towels
  • Follow Zuma's service standards and protocols, including uniform guidelines, grooming standards, and service etiquette
  • Attend pre-shift meetings and training sessions to stay informed about menu changes, specials, and promotions, and to enhance product knowledge and service skills
  • Operate ethically to protect the image of the company
  • Performs other duties and responsibilities as required or requested

 

JOB KNOWLEDGE, EXPERIENCE AND SKILLS:

  • Previous experience as a Host or similar role in a high-end restaurant, hotel, or hospitality establishment
  • Experience working with SevenRooms or other reservation systems preferred
  • Excellent communication and interpersonal skills, with the ability to engage with guests in a friendly and professional manner
  • Attention to detail and ability to multitask in a fast-paced environment, while maintaining a high level of accuracy and efficiency
  • Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive work environment
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required

 

PHYSICAL REQUIREMENTS:

  • Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
  • Must be able to wear appropriate footwear, including heels of at least 3 inches, during dinner service if required
  • Must be able to lift and carry up to 25 lbs; Ability to stand for prolong periods of time and climb steps regularly
  • Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment

 

Zuma is an equal opportunity employer.