Current jobs related to XM Success Manager - Chicago - Qualtrics

  • XM Success Senior Consultant

    1 month ago

    Chicago, United States Qualtrics Full time

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...

  • XM Success Senior Consultant

    3 months ago

    Chicago, United States Qualtrics Full time

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...

  • XM Success Senior Consultant

    2 months ago

    Chicago, United States Qualtrics Full time

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...

  • Client Success Technical Manager

    3 weeks ago

    Chicago, Illinois, United States Qualtrics Full time

    About QualtricsQualtrics is a premier provider of Experience Management software utilized by leading brands globally to enhance customer interactions, foster high-performing teams, and develop products that resonate with users. Role OverviewAs a Technical Account Manager at Qualtrics, you will be an integral member of the XM Success Team, dedicated to...

  • Lead Systems Architect

    4 weeks ago

    Chicago, Illinois, United States XM Cyber Ltd Full time

    About XM Cyber: XM Cyber is at the forefront of hybrid-cloud security posture management, leveraging the attacker’s perspective to identify and mitigate critical vulnerabilities across both on-premises and multi-cloud infrastructures.Position Overview: We are in search of a proficient Lead Systems Architect to become an integral part of our dynamic team....

  • Senior Success Consultant- Healthcare

    3 months ago

    Chicago, United States Qualtrics Full time

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...

  • Lead Systems Architect

    3 weeks ago

    Chicago, Illinois, United States XM Cyber Ltd Full time

    Company Overview:XM Cyber Ltd is at the forefront of hybrid-cloud security posture management, leveraging the attacker's perspective to identify and mitigate critical vulnerabilities across both on-premises and multi-cloud infrastructures.Position Summary:We are in search of an experienced Lead Systems Architect to become a vital part of our organization.Key...

  • System Architect

    3 weeks ago

    Chicago, Illinois, United States XM Cyber Ltd Full time

    Chief ArchitectXM Cyber Ltd is a leading provider of hybrid-cloud security posture management solutions, utilizing a threat-centric approach to identify and remediate critical attack paths across on-premises and multi-cloud environments.We are seeking a highly skilled Chief Architect to lead the design and implementation of our SaaS solution's system...

  • Technical Account Manager

    1 week ago

    Chicago, Illinois, United States Qualtrics Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our XM Success Team at Qualtrics. As a Technical Account Manager, you will be responsible for providing white-glove support to our largest customers, executing technical revisions to meet their needs, and ensuring optimal utilization and impact of our programs.Key...

  • Technical Account Manager

    3 days ago

    Chicago, Illinois, United States Qualtrics Full time

    About the RoleWe are seeking a highly experienced Technical Account Manager to join our XM Success Team. As a key member of our team, you will work closely with our largest customers to provide white-glove support and ensure optimal utilization and impact of our platform.Key ResponsibilitiesPartner with XM Success Managers to prioritize and advocate for...

  • Technical Client Relationship Manager

    3 weeks ago

    Chicago, Illinois, United States Qualtrics Full time

    About QualtricsQualtrics is a premier provider of Experience Management software, empowering leading brands globally to enhance customer interactions, foster high-performing teams, and develop products that resonate with users. Role OverviewAs a Technical Account Manager at Qualtrics, you will be an integral member of the XM Success Team, dedicated to...

  • Technical Solutions Account Manager

    3 weeks ago

    Chicago, Illinois, United States Qualtrics Full time

    About QualtricsQualtrics is a premier provider of Experience Management software utilized by leading brands globally to enhance customer interactions, foster high-performing teams, and develop products that resonate with users. Role OverviewAs a Technical Account Manager at Qualtrics, you will play a vital role within the XM Success Team, dedicated to...

  • Customer Success Manager

    2 days ago

    Chicago, Illinois, United States Cancer IQ Full time

    About CancerIQCancerIQ is a cutting-edge technology company that is revolutionizing the way healthcare providers approach cancer risk assessment and management. Our innovative software platform is designed to help health systems improve patient outcomes and reduce the burden of cancer on individuals and communities.The RoleWe are seeking a highly motivated...

  • Customer Success Manager

    2 days ago

    Chicago, Illinois, United States Bringg Inc Full time

    {"title": "Customer Success Manager", "description": "Drive Customer Success at Bringg IncWe're Bringg Inc, a leading delivery management platform serving 800+ customers globally. Our enterprise clients rely on us to grow their delivery capacity, reduce costs, and enhance customer experiences. With over 200 million orders processed annually, we're looking...

  • Customer Success Manager

    2 weeks ago

    Chicago, United States eTeam Full time

    Job Title: Sr. Customer Success ManagerJob Location: Chicago, IL- Hybrid schedule, 2+days/week, those days are flexibleJob Duration: 12-monthsWe are looking for a Sr. Customer Service Manager to join our team. As a Customer Success Manager (CSM), you will partner closely with your assigned sales partners to ensure Company’s Customers achieve a return on...

  • Customer Success Manager

    2 weeks ago

    Chicago, United States eTeam Full time

    Job Title: Sr. Customer Success ManagerJob Location: Chicago, IL- Hybrid schedule, 2+days/week, those days are flexibleJob Duration: 12-monthsWe are looking for a Sr. Customer Service Manager to join our team. As a Customer Success Manager (CSM), you will partner closely with your assigned sales partners to ensure Company’s Customers achieve a return on...

  • Customer Success Manager

    2 months ago

    Chicago, United States Avispa Technology Full time

    Job DescriptionJob DescriptionCustomer Success Manager 14068A leading enterprise software solutions company is seeking a Customer Success Manager. The successful candidate will serve as a customer champion and advocate, help Customers realize value from their investment , and manage a book of business by prioritizing and delivering on key customer...

  • Customer Success Manager

    2 weeks ago

    Chicago, United States Avispa Technology Full time

    Job Description Customer Success Manager 14068 A leading enterprise software solutions company is seeking a Customer Success Manager. The successful candidate will serve as a customer champion and advocate, help Customers realize value from their investment, and manage a book of business by prioritizing and delivering on key customer lifecycleevents. The...

  • Customer Success Manager

    6 days ago

    Chicago, Illinois, United States Karbon Full time

    About KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling our customers to save time and increase productivity.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success...

  • Customer Success Manager

    1 day ago

    Chicago, Illinois, United States Verve, Inc. Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Verve, Inc. As a key member of our commercialization team, you will play a crucial role in driving customer adoption and ensuring a seamless experience for our end-users.Key Responsibilities:Build and maintain strong relationships...

XM Success Manager

4 months ago

Chicago, United States Qualtrics Full time

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

XM Success Manager, Strategic Accounts

Why We Have This Role

The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent

How You'll Find Success

  • Learn and leverage a market-leading product and understand the complexities of our solution
  • Flexible and adaptable - You enjoy working in a fast pace, high growth environment
  • Highly communicative and influence effectively, creating trust at the team level

How You'll Grow

  • Develop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities. You'll be enabled to demo and shape foundational components of an XM program to best assist your customers
  • Develop and implement standard XM methodologies across a variety of use cases and industry verticals
  • Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers

Things You'll Do

  • Serve as the long-term customer relationship manager and product expert to mature, renew, and expand XM programs throughout the life of the partnership
  • Work with customers to define and document stakeholder's business requirements, understand key business challenges and develop the customer's vision into a value-based solution.
  • Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings.
  • Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations.
  • Partner closely with Account Executives to build account plans and strategies to accelerate growth and XM maturation
  • Prepare content that educates users on how to fully utilize the platform and understand what to expect from our product roadmap
  • Champion customer needs internally and mobilize other Qualtrics resources to to maximize customer impact
  • Plan, negotiate, and execute the renewal strategy through informal account management and formal RFP responses
  • Monitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunities

What We're Looking For On Your Resume

  • Bachelor's degree with 6-10 (dependent on role we're hiring for) years of experience in a management consulting, CX, CS or technical account management role, OR a master's degree with 3+ years' experience in a management consulting, CX, CS or technical account management role
  • Track record of success in building customer relationships at multiple levels of a clients' organization
  • Proven experience leveraging industry best practices, program operationalization, and insight driven suggestions to mature Customer facing programs
  • Technical understanding of data integrations
  • Experience with data analytics & visualizations
  • Strong communication skills including written, analytical, presentation and verbal (English- Must, Foreign Languages- Plus) with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
  • Willingness to travel up to 25% or as customer requires (dependent on role we're hiring for)

What You Should Know About This Team

  • We have a passion for solving customer challenges coupled with a commitment to customer experience and satisfaction
  • We love to collaborate with teams across the organization while also being able to work independently and be a self-starter
  • A passion for technology and the ability to properly explain technical tasks to non-technical stakeholders

Our Team's Favorite Perks and Benefits

  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
  • Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
  • 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
  • On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.